About Cient:
Our client is one of the world's fastest-growing AI companies, accelerating the advancement and deployment of powerful AI systems.They helps customers in two ways: Working with the world's leading AI labs to advance frontier model capabilities in thinking, reasoning, coding, agentic behavior, multimodality, multilinguality, STEM and frontier knowledge; and leveraging that work to build real-world AI systems that solve mission-critical priorities for companies.Powering this growth is our clients talent cloudan AI-vetted pool of 4M+ software engineers, data scientists, and STEM experts who can train models and build AI applications. All of this is orchestrated by ALANour AI-powered platform for matching and managing talent, and generating high-quality human and synthetic data to improve model performance. ALAN also accelerates workflows for model and agent evals, supervised fine-tuning, reinforcement learning, reinforcement learning with human feedback, preference-pair generation, benchmarking, data capture for pre-training, post-training, and building AI applications.
Job Title: ServiceNow LLM Trainer
Location: Pan India
Experience: 5+ yrs
Job Type : Contract to hire
Notice Period:- Immediate joiner
Key Responsibilities
- Define key decision frameworks for Reinforcement Learning initiatives aimed at improving ServiceNow's models, including taxonomy design, realistic scenario creation, and evaluation criteria.
- Create scenario-driven tasks that mirror real ServiceNow workflows (case handling, SLA tracking, HR requests, IT incident response).
- Write clear, natural instructions aligned with ServiceNow business processes.
- Represent tasks in JSON format, ensuring clarity and consistency.
- Use SQL queries to analyze and check data for accuracy.
- Contribute to AI model training by designing tasks that challenge reasoning and produce predictable outcomes.
- Apply prompt engineering to structure instructions that guide task execution.
- Collaborate with peers to expand scenarios across ServiceNow domains (CSM, ITSM, HRSD).
- Document scenario patterns, examples, and best practices for other trainers.
Required Skills & Experience
- 46 years of experience with ServiceNow, specifically CSM, ITSM, and HRSD modules.
- Strong knowledge of workflows, cases, incidents, requests, SLAs, and knowledge management in ServiceNow.
- Proficiency in JSON authoring and working with structured data.
- Solid understanding of SQL for data analysis and task validation.
- Ability to design realistic enterprise scenarios that map to ServiceNow processes.
- Experience in AI model training workflows, contributing to the creation of structured training data.
- Strong prompt engineering skills for crafting effective instructions.
- Analytical thinking, attention to detail, and logical structuring.
- Strong communication skills + customer facing experience is a BONUS
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist-ITSM (CIS - ITSM).
- Any One - ServiceNow Certified Implementation Specialist (CSM or HRSD).
- Exposure to AI/ML workflows or training data preparation.
- Familiarity with Agile methodologies.
- Good knowledge of prompt engineering.
