More than 8 years of development, configuration, and integration experience in building solution on ServiceNow platform.
Design, configure, and deployment of ServiceNow ITOM modules leveraging industry best practices and standards.
Provide technical and thought leadership in both system integration and application development, while also promoting best practices in these areas
Contribute to the technical direction, recommend, and design the solution to leverage the ServiceNow best practices and out of the box functionality
Contribute to internal artifacts and deliverables to ensure they meet solution requirements
Prepare and maintain technical specifications and documents, architecture diagrams, system documentation, and manuals
Troubleshoot production and test issues; perform root cause analysis, recommend corrective action, and perform resolution efforts
Assist teams with associated technical and process activities
Maintain instance integrity & security based on ServiceNow best practices
Provide functional expertise as the Subject Matter Expert (SME) for all application suites respective to their product line.
Provide mentorship and project oversight to ServiceNow ITOM developers and implementation specialists
Contribute to the sizing and scoping of product line projects for ServiceNow - ITOM
Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
Good to have knowledge and working experience of other ServiceNow ITOM modules like ServiceNow CMDB, Discovery, Service Mapping, Event management.
Good knowledge of ServiceNow CMDB and CSDM data model.
Understands Discovery scheduling and potential network impacts
Experience with net-new implementations of Discovery, Event Management, and Service Mapping; can relay best practices to clients
Understands CMDB relationships and hierarchy, experience in CMDB Health dashboard configuration and with CMDB remediation including duplicate and stale CI items
Understanding of the Identification and Reconciliation engine
Understanding of platform security and integration best practices
Understating the concepts of AIOps and HLA, AL/Client and Regex.
Preferred certifications: ServiceNow CIS-Discovery, ServiceNow CIS-Service Mapping
Good knowledge on custom discovery Akamai, APIGee, Kong, Rancher Kubernetes, NGINX, Cassandra, Yugabyte, Redis, Kafka, Monga DB, Netezza etc.
Lead requirements gathering workshops with internal business stakeholders to provide technical guidance, and assist with capturing all necessary business, functional and technical requirements necessary to design and implement the solution.
Collaborate with internal business stakeholders to write/estimate stories.
Oversee developers work, and own overall quality and delivery of development.
Responsible for sprint demos internally, delivery of additional development artifacts and documentation, and knowledge transfer activities as required.
Work collaboratively with ServiceNow team and business stakeholders to monitor for scope creep and resolve critical path technical issues and challenges.
Provide mentorship to developers and platform engineers on technical design standards and best practices.
Proven success on projects with large-scale deployments; understanding of infra domain life-cycle management.
Capable of executing hands-on development for stories that cannot be delegated.
Ability to develop high level design documents addressing the business, infrastructure, security, support, and operational needs of a solution.
Good knowledge of multi data centre deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware, and database/storage)
Good knowledge of ServiceNow CMDB CSDM data model.