ServiceNow HRSD Developer OR ServiceNow ITOM Developer

Company Name Confidential
7-15 years
700000 - 1500000 INR
2 months ago 37 Applied
Job Description

Title: ServiceNow HRSD Developer
Duration: Contract 12+ months
Location: Remote
Job Summary:
We are seeking a skilled and experienced ServiceNow HRSD Functional Consultant to join our team.
The ideal candidate will have a strong background in HR Service Delivery (HRSD) processes and a deep understanding of the ServiceNow platform. As a ServiceNow HRSD Functional Consultant, you will work closely with clients and internal teams to analyze requirements, design HRSD solutions, and guide the implementation and configuration of ServiceNow HRSD modules.


  • Collaborate with HR stakeholders and clients to understand their HRSD requirements and translate them into ServiceNow solutions.
  • Conduct workshops and interviews to gather and document detailed HRSD process requirements and pain points.
  • Analyze current HRSD processes and propose optimized workflows and automation using the ServiceNow platform.
  • Design and configure ServiceNow HRSD modules, including HR Case Management, Employee Service Center, Employee Onboarding, and Employee Self-Service.
  • Customize ServiceNow workflows, business rules, UI policies, and notifications to align with HRSD processes and best practices.
  • Collaborate with cross-functional teams to integrate ServiceNow HRSD with other HR systems and external applications.
  • Conduct testing and support the quality assurance process to ensure the successful implementation of HRSD solutions.
  • Provide guidance and support to technical teams during the development and configuration of HRSD functionalities.
  • Collaborate with HR and IT teams to define and implement HRSD service level agreements (SLAs) and key performance indicators (KPIs).
  • Support change management activities, including user training and communication, to ensure the successful adoption of ServiceNow HRSD.
  • Stay updated with the latest ServiceNow HRSD features and enhancements, proactively identifying opportunities for process improvement and system optimization.
  • Provide subject matter expertise on HRSD best practices and industry trends to clients and internal teams.
  • Document functional requirements, user stories, and configuration specifications for HRSD solutions.

  • Bachelor's degree in human resources, Business Administration, Information Technology, or a related field.
  • Min 8 years of experience as a functional consultant or business analyst, with a focus on HR Service Delivery.
  • Strong understanding of HRSD processes, policies, and compliance requirements.
  • Proven experience in implementing ServiceNow HRSD modules, including HR Case Management, Employee Service Center, Employee Onboarding, and Employee Self-Service.
  • Knowledge of HR systems and integrations, with the ability to design and configure seamless data flows between systems.
  • Strong analytical and problem-solving skills, with the ability to translate complex HRSD requirements into practical solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively collaborate with clients, stakeholders, and technical teams.
  • ServiceNow certifications such as Certified Implementation Specialist (CIS) in HR Service Delivery or Human Resources are highly desirable.
  • Knowledge of HR industry standards and frameworks, such as HR-XML or HR Open Standards, is a plus.
  • Experience with Agile development methodologies is beneficial.



HRSD modules
including HR Case Management
Employee Service Center
Employee Onboarding
and Employee Self-Service.


Bachelor Of Computer Application (B.C.A)
Bachelor Of Technology (B.Tech/B.E)
Master OF Business Administration (M.B.A)
Master in Computer Application (M.C.A)
Master of Commerce (M.Com)
Masters in Technology (M.Tech/M.E)
Post Graduate Diploma in Computer Applications (PGDCA)

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