Job Description
Description
Encora is a global company that offers Software and Digital Engineering solutions, with more than 9000 Encorians around the world. Our technology practices include Cloud Services, Product Engineering & Development, Data Modernization & Engineering, Digital Experience, DevSecOps, Cybersecurity, Quality Engineering, Generative AI, among others.
At Encora Inc. we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
Exp Range: 5 to 10 years of experience)
Notice Period: Immediate to 15 Days.
Location: Remote
Job Description:
ServiceNow Development & Troubleshooting and Support:
Design, develop, and implement ServiceNow solutions.
Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
Custom Apps related Bug fixing & Customization GSM, BMS, Pension Query, HELP
Provide technical support and resolve incidents, RITMs.
Collaborate with cross-functional teams for issue resolution.
Ensure ServiceNow configurations comply with security standards.
Implement and maintain access controls and security policies.
Build and customize reports and dashboards.
Implement PA-performance analytics for service improvement.
Create and update technical documentations.
Maintain documentation for configurations and enhancements.
Stay informed about ServiceNow updates and best practices.
Propose and implement continuous improvement initiatives.
Platform Upgrade project experience.
Integration:
Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.
Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.
Scripting and Automation:
Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.
Implement automation solutions for process optimization ex: Emergency List update.
Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.
Design and implement Service Portal pages for self-service.
Technical Skills:
Proficiency in Java Script, HTML, CSS, AJAX, Glide script.
Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting
Extensive experience in ServiceNow platform development and customization.
Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques.
Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem
Certifications:
ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL,
Other relevant ServiceNow certifications are advantageous.
Analytical and Problem-Solving:
Strong analytical and troubleshooting skills.
Attention to detail and commitment to delivering high-quality solutions within SLA.