ServiceNow developer

1-5 years
a month ago 1 Applied
Job Description

Job Description

Duration:

long term

Shift:

2


Details:

  • 1-4 years of experience in IT, IT Security, Security, Technical helpdesk, Security Operations are preferred
  • University Degree. MBA, CISSP, CISM, GCHI, CEH, CCNA, or GIAC are preferred.
  • Understanding of Web Access Firewalls (WAF) will be preferable
  • Strong oral and written communication skills including the ability to interact directly with individuals that do not have an IT background.
  • Intermediate knowledge of endpoint and network security concepts and tools preferred.
  • Knowledge of ServiceNow.
  • Experience with event monitoring and security reporting.
  • Ability to exercise sound technical, interpersonal, and organizational judgment while evaluating and solving complex problems.
  • Attention to detail.
  • Action-oriented attitude and willingness to roll up sleeves.
  • Integrity and the highest ethical standards.
  • Courage of convictions and the ability to respectfully debate the status quo.

Job Requirements

Details:

Day-to-day activities involve:

  • Manage the application and troubleshoot any issues
  • 5+years of experiencein SNOW
  • Mandate experiencewith SIR
  • Create categories/sub-categories/fields when requested
  • Create inbound email rules when tickets need to be created for emails
  • Update our table for pre-prod and prod alerts for various alert types
  • Any other customizations or requests from analysts
  • Simplify the table structure in ServiceNow SIR
    1. Our current table was not designed for such expansion. We have 300+ fields created that has slowed down our application, and sub-tables would need to be created so that future updates can be managed efficiently
  • Integrate SNOW with Crowdstrike (CS) via API
    1. CS SME will provide the key for integration
    2. Updates in SNOW will need to be reflected in CS
  • Improve efficiency of ServiceNow
    1. SNOW has slowed down significantly in the past few months. We would want additional eyes to find ways to improve its efficiency
  • Review various Business Rules/UI Policies
    1. Over time, many UI policies have been created. We would want these to be reviewed and simplified.

Current Integrations of SNOW

  • Splunk
  • DLP
  • Proofpoint
  • Phantom

Pay Range:

Based on Experience


JOB TYPE

Function

Skills

Api
Ceh
Dlp
IT
pre-prod
University Degree
sub-tables
Key
table structure
300+ fields
categories
written communication skills
prod alerts
various alert types
Web Access Firewalls
requests
complex problems
status quo
Action-oriented attitude
table
sub-categories
customizations
willingness
highest ethical standards
CS
respectfully debate
SIR
fields
GCHI
organizational judgment
future updates
inbound email rules
Mba
roll up sleeves
Courage of convictions
network security concepts
security reporting

We are a global company with 30 years of experience in the market, offering a robust selection of services such as automation, cloud, Internet of Things (IoT) and user experience (UX).Today, we provide a broad portfolio of solutions, combining innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services with traditional solutions such as service desk, field service, and outsourcing (BPO). We maintain our excellence by investing in technological innovations, the best partnerships, acquisitions of companies worldwide, and the hiring of highly trained professionals.

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