ServiceNow Business Analyst

Experience: 5+ years

Location: Pune

Required Skills:

• Gather, analyze, and document business requirements for ServiceNow implementations across ITSM, ITOM, CSM, OMT and other modules.
• Translate business needs into functional specifications, user stories, and workflows while ensuring alignment with best practices.
• Collaborate with stakeholders, developers, and architects to design and optimize ServiceNow solutions that enhance business processes.
• Manage and prioritize the ServiceNow requirements backlog, ensuring alignment with business goals and stakeholder expectations.
• Conduct gap analysis, identify areas for improvement, and recommend process automation and efficiency enhancements.
• Support testing, UAT, and deployment by validating solutions, troubleshooting issues, and ensuring successful adoption.
• Lead Agile/Scrum ceremonies, including backlog grooming, sprint planning, and daily stand-ups, to ensure smooth project execution
• Develop reports, dashboards, and performance analytics to provide insights into platform usage and process effectiveness.
• Act as a liaison between business and technical teams, ensuring clear communication and alignment on project goals.