Service solutions analyst

Job Description

588292 Service solutions analyst

Your Role:

. u2022 Analyzes customer performance data and industry benchmarks, providing detailed insights and recommendations to multiple teams to drive customer success and improve business outcomes.

u2022 Develops, enhances, and manages key performance indicator (KPI) dashboards, ensuring that complex data is visualized effectively and supports strategic decision-making across multiple teams.
u2022 Develops professional expertise and applies comprehensive knowledge of company products and services to effectively address challenges and opportunities.

u2022 Works under general supervision and established processes, utilizing independent judgment to navigate and adhere to operational policies, ensuring compliance and optimal performance.

u2022 Collaborates with stakeholders to identify and address specific data reporting needs, designing and implementing standardized reports, dashboards, and scorecards that align with organizational goals and objectives.

u2022 Participates in initiatives to improve data quality and reporting accuracy by working with data management and IT teams to identify discrepancies, implement corrective measures, and ensure consistency in data outputs.

u2022 Performs in-depth analysis of customer and operational data, generating custom, ad hoc reports that provide actionable insights for improving customer experience, product performance, and service delivery.

u2022 Stays informed about the latest developments in data analytics and industry best practices, incorporating new techniques and technologies into the Service Solutions teamu2019s analytical processes and tools.

u2022 Participates in cross-functional projects and multi-disciplinary teams, using data-driven insights to optimize customer workflows, enhance service solutions, and improve overall operational efficiency.

u2022 Gathers and incorporates feedback from end users and field teams on the effectiveness of reports and dashboards, iterating on designs to improve usability, relevance, and data quality.

u2022 Develops, maintains, and continuously improves technical documentation, ensuring complex technical concepts, procedures, and product information are communicated clearly, accurately, and consistently to diverse audiences.

u2022 Collaborates with engineering, service, quality, and product management teams to gather, validate, and translate technical information into user-friendly manuals, service instructions, knowledge articles, and training materials.

u2022 Reviews and updates technical content to reflect product changes, regulatory requirements, and field feedback, ensuring documentation remains current, compliant, and aligned with organizational standards.

u2022 Analyzes documentation usage metrics, customer feedback, and support trends to identify content gaps and opportunities, providing recommendations that improve knowledge accessibility, service effectiveness, and user experience.

u2022 Participates in cross-functional initiatives to standardize documentation processes, templates, and content management practices, driving consistency, efficiency, and continuous improvement across the technical publications ecosystem.

You Are a Great Fit If:

Minimum required Education:
Bachelor's Degree/ Vocational Education in Data Science, IT, Business Administration, Healthcare or equivalent.

Minimum required Experience:
No prior experience required with Bachelor's OR minimum 4 years of experience with Vocational Education in Data Analysis, Business Intelligence (BI) and Analytics, Healthcare or Medical Device Industry or equivalent.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

• Onsite roles require full-time presence in the companyu2019s facilities.u00A0
• Field roles are most effectively done outside of the companyu2019s main facilities, generally at the customersu2019 or suppliersu2019 locations.
• This role is an office-based role.
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About Philips:
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
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If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care .

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