Service Relationship Manager-Small Business Enterprise-Sales

Service Relationship Manager - Small Business Enterprise-Sales

Roles and Responsibilities

• Ensuring customer's closure request is processed timely
• Coordinate with relevant team to ensure correct resolution
• Highlight non adherence or delay in resolution from stakeholders to immediate superiors for support
• Execute best practices to ensure reduction in complaints and errors
• Display ownership in handling service requests of customers with accurate resolution
• Update MIS/Reports accurately with details required
• Contribute towards improvement in TAT and NPS
• Take ownership in additional activities to drive team performance