Job Title: ServiceNow Developer - Lead
Location: Chennai
Experience: 8+ years
Time : 24x7
ServiceNow Developer - Lead
Experience: 8+ years
Job Type: Full-time
The candidate will be responsible for configuring, developing, and optimizing modules including
IT Service Management (ITSM), HR Service Delivery (HRSD), CMDB and IT Operations Management (ITOM).
Key Responsibilities:
- Design, develop, configure, and implement ServiceNow solutions tailored to business needs.
- Develop and customize ServiceNow applications, workflows, UI policies, business rules, and client scripts.
- Integrate ServiceNow with third-party applications using REST, SOAP APIs, and MID servers.
- Configure and maintain CMDB, Discovery, Service Catalog, Orchestration, and Automation workflows.
- Develop custom applications and modules within ServiceNow using JavaScript, Glide API, and ServiceNow best practices.
- Optimize performance, security, and scalability of ServiceNow applications.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions.
- Implement Incident, Problem, Change, Request, Asset, and Configuration Management workflows.
- Configure HRSD workflows to automate and improve employee experiences.
- Develop ITOM capabilities including Event Management, Discovery, Service Mapping, and AIOps.
- Troubleshoot and resolve technical issues related to ServiceNow modules.
- Stay up-to-date with ServiceNow releases, features, and best practices.
- Implement features in Employee Center Portal and widget customization.
Required Skills & Qualifications:
- 7+ years of hands-on experience in ServiceNow development and implementation.
- Expertise in ServiceNow ITSM, Employee Center Portal, CMDB, and ITOM modules.
- Strong experience in JavaScript, Glide API, ServiceNow UI Policies, Business Rules, Client Scripts, and Workflows.
- Experience with ServiceNow integrations using REST/SOAP APIs and third-party tools.
- Knowledge of ServiceNow CMDB, Discovery, and Service Catalog customization.
- Familiarity with Flow Designer, Integration Hub, and Employee Center Portal customization.
- ITIL v3/v4 certification is a plus.
- ServiceNow Certified System Administrator (CSA) or ITSM/ITOM Suite certification is good to have.
- Strong problem-solving, analytical, and communication skills.
Preferred Skills:
- Experience in ServiceNow ITAM/IRM
- Knowledge of AI/ML-based automation in ServiceNow.
