About Us
Loom Solar, founded in 2018 by visionary brothers Amol and Amod Anand, has rapidly emerged as one of
India's Fastest Growing D2C brands. This Faridabad, Haryana based solar company specializes in the manufacturing of cutting-edge solar panels, inverters, and lithium batteries, catering to both residential and commercial needs.
Our journey began with a mission to revolutionize access to advanced solar technology across India, ensuring even the most remote areas benefit from sustainable energy solutions through our robust e-commerce platform. At Loom Solar, we are committed to driving the green energy transition and empowering every corner of India with reliable and innovative solar power solutions.
Job Description
Service Operations
- Manage end-to-end service support for inverter and battery products.
- Ensure timely resolution of customer complaints and service tickets.
- Monitor turnaround time (TAT) for repairs, replacements, and installations.
- Maintain service quality standards across regions.
Team Management
- Lead and supervise service engineers, technicians, and support staff.
- Assign daily service schedules and monitor productivity.
- Conduct technical training for service teams and channel partners.
Technical Support
- Diagnose complex issues related to inverters, lithium batteries, and electrical systems.
- Coordinate with R&D / production teams for recurring technical problems.
- Improve troubleshooting SOPs and service manuals.
Warranty & Spare Management
- Handle warranty claims and product replacement approvals.
- Ensure availability of spare parts and service inventory.
- Track defective returns and failure analysis.
Customer Satisfaction
- Maintain high customer satisfaction scores.
- Build strong relationships with distributors, dealers, and EPC partners.
- Escalate critical complaints with proper closure.
MIS & Reporting
- Prepare monthly service reports, complaint trends, failure analysis, and team
performance dashboards.
- Use CRM / ERP tools for ticket management and service records.
Requirements
- Strong knowledge of solar inverter systems, batteries, UPS, lithium battery packs.
- Understanding of electrical circuits and troubleshooting.
- Team leadership and field service management.
- Good communication and customer handling skills.
- Experience in CRM / ERP software.
- Data-driven approach to improve service efficiency.
Qualifications
- B.Tech / Diploma in Electrical, Electronics, or related field.
- Additional certifications in power electronics preferred.
KPIs / Performance Metrics
- Complaint closure TAT
- Repeat complaint rate
- Warranty claim control
- Customer satisfaction score
- Service revenue from AMC / paid service
- Team productivity
Benefits
Freedom to follow your passion
Opportunity to work with one of India's fastest-growing Solar companies
Regular training on creative tools & AI tools
Growth opportunities in multiple function
Performance-based incentives & salary growth
Hands-on exposure with leadership team
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