Service Engineer

4-6 years
28 days ago
Job Description

Job Description: L3 OpenScape Voice Engineer for OpenScape products & technology

Responsibilities / Technical Skills

Responsible for delivery of voice infrastructure services in complex, very large global enterprise environments.

Requirements include supporting a redundant, centralized Unify voice environment servicing customer operations. Level 3 OSV engineer responsibility will include:

  • Work on Incident Management and Standard service requests
  • Unify/Siemens Open Scape Voice
  • Unified Communications (UC)
  • OpenScape 4000 (OS4K)
  • Unify Xpressions Voicemail
  • Open Scape Personal Edition VoIP Soft Client & Fusion 4 Office (F4O)
  • Unify DLS
  • Mediatrix user administration
  • Resolving complex incidents and problems.
  • Security issues tracking, open tickets.
  • Incident & Problem Management
  • Knowledge Management
  • Change Management
  • CMDB & CI Asset configuration/administration
  • Monitoring & Alarms (Network Operation Activities)
  • Major Incident (MI) handling and Root Cause Analysis (RCA)

Responsibilities will include supporting End customer with Technical support / Queries.

Resolve client /customer issues in an efficient and timely manner within the SLA.

Need to be able to clearly guide them through a solution or walk-through of our products and features.

Knowledge of ITIL (optional)

Tool knowledge (GSI.flow, Service Now, Knowledge Management)

Handling of Operational Process Description (OPD) from customer

Communication Skills

Good communication on English/German language should be able to speak fluently and should be able to understand the client communication and technical problem very well.

Education & Certification

Electronics & Telecommunication Computer Science Engineering degree or BCA

CCNA & Microsoft Certification will be an advantage.

OpenScape (OS) product Certifications will be a big advantage.

Technical Skills

4+ years experience providing Voice Operations support in enterprise voice platform.

Knowledge of OpenScape portfolio technology is a must. (any product know how)

Soft Skills

Willing to learn, good attitude and good communication skills. Willing to work in 24X7 environment.

Proficient in MS Word, PowerPoint, Excel and Outlook

Soft skills in communication with Client Manager, Service Delivery Manager (SDM) and other stake holders

*Interview mode telephonic*

Interested candidates can share their resume on below mention details

Ph - 8929379780

E-mail - [Confidential Information]

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