Service Engineer 2

ServiceNow Developer (ITSM + Employee Center Pro)

Experience: 2-5 Years
Location: Hyderabad (or specify location)

Job Summary

We are looking for a skilled and motivated ServiceNow Developer with hands-on experience in ITSM and Employee Center Pro, along with exposure to Service Operations Workspace. The ideal candidate will be responsible for designing, developing, and implementing ServiceNow solutions that enhance business processes and user experience.

Key Responsibilities

• Design, develop, and implement solutions on the ServiceNow platform
• Configure and customize ITSM modules (Incident, Problem, Change, Request Management)
• Develop and maintain Employee Center Pro (EC Pro) portals and experiences
• Work with Service Operations Workspace (SOW) to enhance agent productivity
• Create and customize workflows, business rules, client scripts, UI policies, and catalog items
• Integrate ServiceNow with third-party systems using REST/SOAP APIs
• Collaborate with cross-functional teams to gather requirements and deliver scalable solutions
• Troubleshoot and resolve platform issues, ensuring optimal performance
• Follow best practices in ServiceNow development and governance

Required Skills

• 2-5 years of hands-on experience in ServiceNow development
• Strong expertise in ITSM modules
• Experience with Employee Center Pro (EC Pro)
• Familiarity with Service Operations Workspace (SOW)
• Good knowledge of JavaScript, Glide APIs, and ServiceNow scripting
• Experience in UI Builder and Service Portal customization
• Exposure to integrations (REST/SOAP)
• Understanding of ServiceNow data model and architecture

Preferred Qualifications

• ServiceNow certifications (CSA / CAD / CIS-ITSM) are a plus
• Experience in Agile/Scrum environments
• Strong problem-solving and communication skills