Search by job, company or skills

    Highlights

    Job Description

    More Info

    Recruiter Info

Chennai, India
4-8 Years
2 months ago
110 Viewed
10 Applied

Job Description

Role:- Service Desk

Experience:- 4 Years to 8 Years

Location:- Chennai

  • Serving as the first point of contact for customers seeking technical assistance over the Phone & Self-Service tickets / Chat
  • Willing to work in night shifts over prolonged period
  • Excellent written & spoken communication skills
  • Demonstrate effective soft skills, active listening skills and ability to empathize with customer's situation
  • Effectively manage length of calls, handle time, and after call work
  • Walk the customer through the problem-solving process
  • Determining the best solution based on the issue and details provided by customers
  • Provide accurate information on IT products or services
  • Good troubleshooting skills involving:

O Assisting users with password resets and account unlock for reported incidents and requests.

  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • System boot issues and Microsoft Office related issues

O Provide connectivity support for home users including network broadband, Virtual Technologies, and VPN

  • Providing support on technologies such as MFA, SCCM
  • Providing smartphone assistance for in home connectivity
  • Providing Apple, Android device support over the phone
  • Using specific tools to diagnose issues, make recommendations for resolution
  • Placing corporate phone orders through authorized vendor portals
  • Supporting hardware collection of terminated employees
  • Providing support through the technologies such as Nexthink, Controlup and App Volume Manager
  • Providing support to MacOs devices.

O Good working knowledge and experience in Active Directory (Add/Remove & Edit Users), Office 365, Jamf.

O Printer configuration and troubleshooting

  • Creating and updating the Knowledge base articles for the infrastructure support.
Follow
Save
Report

Similar Jobs

IT Service Desk Operations Manager

Company Name Confidential

Senior Service Desk Analyst

Company Name Confidential

People also considered

DelhiBengaluru / BangaloreNoidaMumbaiHyderabad / Secunderabad Telangana

Career Advice to Find Better

Job Search StrategyInterview TipsResume & Cover LettersSalary Negotiation
Last Updated: 18-07-2024 10:59:39 AM
Home Jobs in Chennai Service Desk
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs