Service Desk Analyst

Role: Service Desk

Location: Ahmedabad

Exp: 3-8 yrs

Mode of interview : walkin drive on saturday (25-Jul-26) in person (F2F)

Must Have Skills:

• Service Desk Operations & ITSM (ServiceNow)
• Hands‑on experience using ServiceNow ITSM for logging, categorizing, prioritizing, and resolving incidents and service requests in line with ITIL best practices.
• Incident & Request Management (L1 / L1.5)
• Strong understanding of the incident and service request lifecycle, including first‑level troubleshooting, resolution, and structured escalation to L2/L3 teams.
• End User Computing Support
• Experience supporting Windows OS, laptops/desktops, MS Office / O365, Outlook, Teams, OneDrive, printers, and basic application issues.
• Identity & Access Support
• Hands‑on experience with Active Directory tasks such as password resets, account unlocks, basic access provisioning, and VPN troubleshooting.
• SLA Compliance & Documentation
• Proven ability to work in high‑volume environments while meeting SLAs, ensuring accurate ticket updates, proper closure, and knowledge base adherence.

Communication & Customer Handling

Strong verbal and written communication skills with experience