Service Delivery Officer-RL-Emerging Market (RL-EM)-Branch Operations

JOB ROLE :

.Handling personalized service requests of customers.

.Generation of timely business MIS.

.Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.

.Coordination with CPC/RPC/Investment desks for account opening of customers.

.Managing complaints of customers and ensuring their resolution within TAT.

JOB REQUIREMENT:

.Developing and maintaining banking relationships with a select group of high net worth customers

.Excellent communication skills with customer service orientation

.Courteous and polite.

.Good knowledge of Microsoft excels.

Understanding of banking norms and processes.