Key Responsibilities:
- Manage the execution and delivery of L&D programs (classroom, virtual, and digital formats) across various geographies and client accounts
- Act as the primary point of contact for clients regarding program delivery, issue resolution, and updates
- Work closely with instructional designers, facilitators, and operations teams to ensure learning interventions are executed with high quality and in alignment with client objectives
- Monitor program effectiveness and success metrics through feedback, assessments, and client review
- Track budgets, project timelines, and resource allocation for each engagement
- Ensure adherence to SLAs, SOPs, and internal quality standards
- Coordinate with external trainers, vendors, and partners for specialized program delivery
- Lead continuous improvement initiatives to enhance delivery efficiency and learner experience
- Prepare reports, dashboards, and presentations for clients and internal stakeholders
- Support proposal creation, client meetings, and pre-sales as needed from a delivery feasibility perspective
- Lead a team of program coordinators or delivery support professionals, as applicable
Required Skills and Competencies:
Functional Competencies:
- Strong program/project management skills
- Understanding of adult learning principles and L&D frameworks
- Excellent client service and stakeholder management abilities
- Proficiency in digital learning platforms and LMS tools
- Budgeting and cost tracking knowledge
- Risk and change management experience
Behavioral Competencies:
- Excellent communication and interpersonal skills
- Proactive problem-solving mindset
- Strong leadership and team collaboration
- Time management and multitasking capabilities
- Attention to detail and execution excellence
- Ability to work in a dynamic, fast-paced environment
Qualifications & Experience:
- Graduate/Postgraduate in HR, Education, Psychology, or related fields
- 710 years of relevant experience in L&D, with at least 35 years in program delivery or service management roles
- Experience in managing corporate training programs or learning interventions at scale
- Exposure to tools such as MS Project, Excel, Power BI, or any LMS platforms (e.g., Moodle, Cornerstone, SuccessFactors)
