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Senior Technical Writer

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5-7 Years
3 months ago
39 Viewed
4 Applied

Job Description

  • We are seeking an experienced Senior Technical Writer to join our team and play a pivotal role in creating comprehensive end-user documentation and technical content for our SaaS products
  • The ideal candidate should have a minimum of 5 years of technical writing experience with a proven track record in developing various documentation types
Core Responsibilities: Product Documentation
  • Demonstrate a quick learning aptitude and a proactive attitude towards grasping technical concepts.
  • Collaborate effectively with Product Managers, Software Developers, Architects, and Customer Success teams.
  • Specialized skills in creating In-app guides and Announcements using Digital Adoption Platforms such as Pendo.
  • Advantageous experience with tools like Document360, Pendo, Camtasia Studio, Swagger, and Wiki.
  • Technical knowledge of documents like Deployment Architecture, Data Residency, Disaster Recovery, and others is a plus.
Core Responsibilities: Product Instrumentation
  • Implement and manage the integration of Pendo to collect comprehensive product usage data.
  • Utilize Pendo to analyze product usage patterns, customer behavior, and feature adoption.
  • Generate regular reports and insights to help the product and marketing teams make informed decisions.
  • Collaborate with cross-functional teams to identify areas for product optimization based on usage data.
  • Make actionable recommendations for improving user experience and product features.
Qualifications/ Experience
  • Minimum 5 years of experience in technical writing.
  • Proven track record in creating comprehensive end-user documentation and technical content for SaaS products.
  • Proficient in HTML, CSS, and APIs.
  • Expertise in developing various documentation types, including release notes, user guides, In-app guides, how-to videos, technical reference documents, API documentation, installation guides, and configuration guides
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Last Updated: 06-03-2024 11:39:05 AM
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