Senior Technical Writer

5-7 years
2 months ago 15 Applied
Job Description

  • The Senior UX Writer is responsible for shaping user experience with engaging and creative content
  • Ideally, the writer aims to connect users to the product or service
  • The UX writer is responsible not only for writing copy in a grammatically appropriate way, but also for making a connection between the user and the content
  • Users want content to solve their problems, to simplify their lives
  • They want content to work together with a whole product or service in a context of a whole content structure

The UX writer:

  • Connects users knowledge and experience with interactive products.
  • Collaborates across multiple project teams and disciplines but are expected to drive their workload independently.
  • Searches for innovative ways to integrate copy with the product to engage the user.
  • Has mastery of the English language and technical writing concepts/techniques.
  • Has a solid knowledge of product design and UX.
Responsibilities

  • Understands product design and how it relates to PowerSchool business strategies.
  • Creates copy to connect users with our products as part of the UI and workflows, as well as within traditional information products, so users can complete the task at hand.
  • Writes messaging that is clear, concise, and improves the end to end experience for our users by focusing on the context of the user.
  • Designs solutions for complex UX writing challenges within the product and supporting content such as information visualizations and videos.
  • Initiates user and audience research as part of the UCD (User-Cantered Design) process.
  • Focuses on the details to make sure the language of our products is accurate and easily understood.
  • Uses wordsmithing skills to cut words and simplify language
  • Advocates for the user throughout the development process.
  • Partners with the Product Owner to ensure all content updates are accurate and meets deliverable deadlines, managing deadlines for team members.
  • Vets content for internationalization and accessibility as appropriate.
  • Drives alignment for product language that reflects the PowerSchool voice and brand by developing voice and style guidelines and content strategies.
  • Writes clear, concise, and helpful copy.
  • Advocates for good UX design and copy throughout the organization.
  • Mentors others about the craft of UX writing and user design.
  • Mentor junior members to execute on UX writing initiatives, providing detailed feedback and support.
Qualifications

  • Bachelors degree or equivalent professional experience of 5+ years writing copy for public consumption (such as journalism, curriculum development, training, online knowledgebase articles, help systems, and so on).
  • Fully fluent in written and conversational English.
  • A portfolio of relevant work samples with a UX focus; including problems you helped solve for, your contributions, and impact to the customer.
  • Working knowledge of Microsoft Office suite.
  • Working knowledge of the Atlassian software suite (JIRA and Confluence focus) or another wiki-based content system.
  • Working knowledge of K-12 education and business processes
  • Excellent presentation skills
  • Understanding of and experience working in an Agile environment.
  • Ability to operate effectively in a highly-focused, team environment.
  • Self-starter and with demonstrated initiative Strong analysis and problem-solving skills.
  • Excellent written and oral communications skills

JOB TYPE

Industry

Other

Function

Skills

k-12 education
user design
atlassian software
information visualizations
UX writing

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