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Senior Technical Writer

Epsilon India

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5-7 Years
2 months ago
21 Viewed
2 Applied

Job Description

Company Description

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.

Job Description

About BU

The Product team forms the crux of our powerful platforms and connects millions of customers to the product magic. This team of innovative thinkers develop and build products that help Epsilon be a market differentiator. They map the future and set new standards for our products, empowered with industry best practices, ML and AI capabilities. The team passionately delivers intelligent end-to-end solutions and plays a key role in Epsilon's success story.

Why we are looking for you

You're a problem solver with a knack for connecting with people. You'll craft clear, user-friendly technical content (API guides, user manuals, etc.) while contributing your creative expertise to make information visually appealing. This dynamic, collaborative role offers diverse communication channels and the chance to continuously grow your skills. Are you self-reliant, tech-savvy, and passionate about producing exceptional documentation & creatives.

What will you enjoy in this role

You will be a perfect match if you're self-reliant, passionate about technology/ products, and interested in producing high-quality documentation and are open to feedback on your writing, with an eye towards continuous improvement.

What will you do

Technical Documentation

Must have demonstrated ability to:

  • Partner with cross-functional teams to build comprehensive product documentation, aiming to minimize onboarding time and technical support reliance.
  • Craft user-friendly, self-service-oriented documentation for diverse clients (technical and non-technical).
  • Tailor content to various client needs, ensuring accuracy and completeness through rigorous quality checks.
  • Continuously improve documentation quality and usability by actively seeking feedback and adapting to changing technology, standards, and internal processes.
  • Demonstrate strong communication skills to translate complex information into clear, understandable content.

Technical Expertise

  • Troubleshoot and document solutions for integration challenges, taking ownership of the entire documentation process.
  • Conduct in-depth testing of product features (UI, backend systems, APIs) to gain technical knowledge and enhance documentation accuracy.
  • Utilize developer tools to ensure reliability of documented features.

Creative Work (must Have)

  • Visual Storytelling and Branding:
  • Develop an engaging visual content (flyers, posters, infographics) that resonate with technical documentation and marketing initiatives.
  • Design and edit videos for internal communication, product demos, or training purposes.
  • Maintain consistent brand identity across all written and visual content, adhering to brand guidelines.
  • Manage and update the SharePoint site, ensuring clear organization, user-friendly navigation, and visually appealing presentation.

Qualifications

  • 5+ years experience documenting SaaS/Cloud/Data-driven/Enterprise client software into Technical Writing
  • Proficient in: Wiki, Confluence, MS Word, Agile methodology.
  • Familiarity with tools like FrameMaker, RoboHelp, SnagIt, HTML (desired).
  • Experience with public cloud (AWS, Azure, GCP), scripting/programming languages (desired).
  • Knowledge of RDBMS, SQL/NoSQL (plus).
  • Hands-on product testing & UI/behavior documentation.
  • Campaign tool experience (highly preferred).

Education

  • Bachelor's degree in technical field (CS, Engineering) or related writing discipline (English, Communications).
  • Enrolled in relevant degree program (considered).
  • Technical writing certifications (preferred).

Creative Work

  • Familiarity with Adobe Creative Suite or Canva is highly preferred.
  • Video editing experience is must.
  • Experience with content management systems like SharePoint.

Additional Information

Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.
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