Senior Technical Support Engineer

SailPoint Technologies

Pune

5-7 Years

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Posted a month ago
Over 100 applicants

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Job Description

Key Responsibilities

Provide technical support to SailPoint customers and field personnel via phone, email, Teams, and GoToMeeting.
Troubleshoot and resolve technical issues independently or in collaboration with Level 2 Support.
Escalate complex problems to Level 2 Support with detailed documentation.
Record solutions and best practices in the company knowledge base.
Collaborate with Sales, Marketing, and Engineering teams to improve product quality and service.
Clearly explain technical concepts to non-technical stakeholders.
Document case progress and technical details throughout the support process.
Participate in 24/7 on-call support rotations.
Attend support review meetings, presenting challenging cases and innovative solutions.
Demonstrate empathy, responsiveness, technical proficiency, and attention to detail.
Work closely with internal teams (Engineering, DevOps, TAMs, CSMs) to resolve escalated cases.

More Info

Job Type:

Permanent Job

Industry:

Recruiting, Staffing Agency

Role:

Technical Support Engineer

Function:

Employment Type:

Full time

Open to candidates from:

Indian

About Company

SailPoint Technologies

SailPoint is the Worldwide Leader for Enterprise-Class Identity GovernanceWe minimize risk and maximize business growth by managing access to data and resources across your enterprise. We do it effectively and securely for every person who interacts with your organizationany user, on any device, anywhere in the world.We were first to recognize that companies could benefit from an approach to identity that addresses both IT and business priorities. We developed a unique risk-based model and leveraged that approach for everything from compliance to user provisioning. Then we followed that with the industrys first solution for truly extending enterprise identity management to applications in the cloud

Job ID: 130524545

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