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Senior Technical Support Engineer



    Job Description

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6-8 Years
2 months ago
70 Viewed
10 Applied

Job Description

About Avaya

Businesses are built by the experiences they provide, and every day millions of those experiences are delivered by Avaya Holdings Corp. (NYSE: AVYA). Avaya is shaping what's next for the future of work, with innovation and partnerships that deliver game-changing business benefits. Our cloud communications solutions and multi-cloud application ecosystem power personalized, intelligent, and effortless customer and employee experiences to help achieve strategic ambitions and desired outcomes. Together, we are committed to help grow your business by delivering Experiences that Matter. Learn more at

Job Information

Job Code: 00255942

Job Family: Services

Job Function: Services Engineering


Responsibilities :

. Candidate must be able to troubleshoot the reported incidents and alarms remotely.
. Work on changes as per the change management process.
. Contribute significantly to client satisfaction and interface with clients with defined tasks.
. Deliver Process and technical KTs to new joiners.
. Acts as an SME in the team.
. Prepare MOP for the changes.
. Handle technical issues and escalations within the team and from customers.
. Collaborate with various BU and Vendors/Service providers to ensure resolution



. Strong hands-on experience on Load balancers and Firewall.
. 6+ Years


. Hands on Experience working on Fortinet, Palo Alto Firewalls and Pulse secure VTM, F5 load balancer is a must.
. Provide hands-on technical support & troubleshooting in Routing, Switching & Firewalls, Load balancer.
. Network Operations support across NW technology areas like Load Balancing, WAN Accelerators, VPNs
. Provide expertise, installation, support, maintenance, and direction on network and security engineering and architecture requirements.
. Design and implement Network and Security as per Business requirements.
. Monitor the overall network security system, take necessary actions to resolve the issues.
. Maintain configuration backups for all the security devices, along with regular health checks.
. Design, install, upgrade firewalls, load balancers and VPN's
. Good understanding of policy, route, and NAT deployment.
. Troubleshoot IPSEC, SSL and remote access VPNs.
. Troubleshoot access related issues and run debug on the firewall.
. Expertise in certificates and its uses.
. Working knowledge of SSL and TLS.
. Deploying FortiGate VM-virtual appliance
. VDOM Configuration
. Zones based and interface-based firewall configuration and troubleshooting.
. Configure and troubleshoot HA
. Good knowledge on Linux Commands.
. Pulse Secure Implementation for Load Balancing & reverse Proxy and trouble shooting.
. Strong knowledge on protocols such as TACACS+, RADIUS, LDAP experience would be good.
. Knowledge of analyzing PCAP using Wireshark for Troubleshooting.
. Knowledge of virtualization will be an added advantage.
. Excellent oral and written communication skills required.


. Full time
. Work From Office
. Flexibility to work in 24.7 Shift that includes night shifts and weekends.


4 - 8 Years of Experience


Bachelor degree or equivalent experience in Computer Science or Electrical Engineering


Avaya is an Equal Opportunity employer and a U.S. Federal Contractor. Our commitment to equality is a core value of Avaya. All qualified applicants and employees receive equal treatment without consideration for race, religion, sex, age, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other protected characteristic. In general, positions at Avaya require the ability to communicate and use office technology effectively. Physical requirements may vary by assigned work location. This job brief/description is subject to change. Nothing in this job description restricts Avaya right to alter the duties and responsibilities of this position at any time for any reason. You may also review the Avaya Global Privacy Policy (accessible at and applicable Privacy Statement relevant to this job posting (accessible at

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