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Senior Technical Operation Manager

Infosys BPM


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5-7 Years
a month ago
94 Viewed
1 Applied

Job Description


Develop and implement health and safety policies to ensure a risk-free and safe work condition
Conduct risk assessments to analyze risks and operational hazards
Oversee the hiring, training, and monitoring of technical operations staff
Ensure technical equipment and machinery are operational and efficient
Organize training programs to educate technical operations personnel on standard operating procedures
Oversee the provision and supply of select raw materials and products for a technical process
Build and maintain good working relationships with clients in order to maximize patronage
Oversee the implementation of HR policies and procedures when performing job duties
Produce periodic reports to update company management on progress of operations
Mentor and motivate a technical team to put in their best effort to improve level of performance
Ensure compliance with all company policies and procedures when performing job duties
Conduct annual staff appraisals and assessments to determine staff training needs
Liaise with other departmental heads to plan and implement action plans for improved technical operations
Maintain an up-to-date knowledge of technical processes, functions and requirements.

Preferred Skills:

Customer Service- CS- Service Desk- Voice- Chats- email Chats

Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India. The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of &#8377&#x3B;592 per share, Citibank having invested at &#8377&#x3B;0.20 per share


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