Job Overview
Job Description ServiceNow Tester
To strengthen our agile team, we are looking for colleagues with strong software testing skills who will work with the entire agile team to ensure quality software delivery. Your expertise in ServiceNow will be essential in designing, developing, and maintaining the test strategy, the test case catalog, and the automation of tests for all stages.
We build our teams according to the agile principle, which means that the responsibility for implementation lies with the whole team. An open and agile mindset is needed.
Key Responsibilities: ServiceNow Quality Assurance
Create and maintain test cases/ scripts for manual and automated testing
Create, maintain, evolve the test concept of the team
Perform Functional, System Integration, Regression, Performance tests
Design and develop automated tests in the ServiceNow Automated Test Framework (ATF) application
Document, troubleshoot, clearly communicate and follow-up on all issues/defects/findings that are encountered during the performance and execution of manual and automated testing
Collaborate and work closely with developers and Product Owners to design specific testing strategies for the features being developed and automate them
Collaborate with other teams to design common testing strategies and consult/support them for UAT/ End-to-End tests
Following the idea of Communities of Practice
Provide ideas to improve testing and ensure high quality of software artifacts
Collaborate with the whole agile team, coach, provide guidance and assist to upskill the colleagues for a cross-functional and agile way of working
Participate in agile ceremonies, assessing and estimating requirements
Qualifications
3+ years experience of manual and automated testing in ServiceNow
Experience working in an agile software development and software quality assurance environment
Experience in modern engineering practices, e.g. DevOps, CI/CD, automation, APIs
One or more ServiceNow certification(s) such as Certified System Administrator (CSA), Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
Excellent problem-solving and communication skills
Eagerness for self-development, strive for quality, problem solving skills, reliable and thorough personality and a good sense of humor
Ability to work in a fast-paced, dynamic environment
Optionally
- ISTQB Certified Tester
- Knowledge of telecom-specific service delivery practices and processes
- Experience with the Telemanagement Forum (TMF) Open APIs
