Candidate will have experience in Active Directory, TCP/IP configuration/troubleshooting, network printers, and all-around problem solving and troubleshooting in a Windows environment Basic administration of LAN infrastructure (switches/firewall/ routers). . Attend to service requests and incidents, Analyze the root cause and provide solutions to meet the defined SLA target and avoid repeated incidents. . Handle system and network related issues and handle 1st & 2nd level IT incidents and IT service requests.
Additional Responsibilities:
Core IT OPS end to end with server and network knowledge
Technical and Professional Requirements:
. Candidate should be aware of different tools used for capacity management, availability managements. . Experience in Asset management and various IT reports. . Should be flexible to work in different shift timings and coordinate with different teams across geographies.
Infosys BPM, the business process management subsidiary of Infosys, was set up in April 2002. Infosys BPM provides integrated outsourcing and transformation services. It is headquartered in Bengaluru, India. The company was started as Progeon Limited in April 2002 and is among the leading outsourcing companies in India according to NASSCOM. It was started as a 74-26 joint venture between Infosys and Citibank Investments. In 2006, Infosys bought out Citibank's share at a price of ₹592 per share, Citibank having invested at ₹0.20 per share
