Senior System Administrator - Immediate

Position Summary

Senior System Administrator is a skilled technician who can act as the first point of contact for their end-users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats.

Mandatory: International Client facing majorly with English Speaking Clients (UK, US, CANADA etc.)

Education and Qualifications

• Bachelor's degree and Undergraduate with minimum 2 years of experience
• At least 2 3 years of working experience with Windows domain desktop & end-user technical support
• Experience of working with teams of English-speaking countries
• Excellent customer service skills
• Active Directory user management and troubleshooting

• Desktop operating system maintenance, troubleshooting, and diagnosis
• Desktop connectivity troubleshooting
• Application installation and support
• Printer installation and support
• Client VPN installation and support
• Microsoft Office Suite Support
• Desktop anti-malware administration and resolution
• Active Directory user management and troubleshooting

• O365 administration.
• MCSA, AZ-900 or Network+, ITIL foundation