Senior Support Engineer - Duck Creek
Experience : 6+ Years
Location : Gurgaon, sector 30 (Hybrid)
Skills:
- Duckcreek is Mandate
- Debugging
- Code review/peer review
- Advanced SQL
- Cloud experience good to have
Role Overview:
- Resolving incidents that have been escalated up from L2 or through monitoring
- Identify the root cause of recurring issues and implement permanent fixes
- Advanced trouble shooting using advanced diagnostic tools and application logs
- Support users through more in-depth application knowledge
- Release deployment for technically complex releases
- Make recommendations for adding to SOPs
- Find and implement opportunities for automating, Producing reliable and clear SOP documents, Supporting audit and regulatory investigations,
- Testing support for key client activities e.g. patching and DR testing,
- Remediation of Security alongside L3 support and the application development team
- Identify opportunities for service improvement
- Defect fixing in PROD-1 and PROD by following the complete SDLC (coding, peer review, testing, UAT , discussions with business, deployments to prod -1 and prod)
