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SENIOR SPECIALIST

HCLTech

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4-9 Years
a month ago
25 Viewed
0 Applied

Job Description

Job Description (Posting).

Roles & Responsibilities:

Monitoring and troubleshooting of LAN / W- Good knowledge on DHCP / DNS and other networking protocols.

Monitor, troubleshoot, and escalate production problems affecting network infrastructure

Hands on experience on network monitoring tools like ITSM Remedy is desirable

Co-ordinating with Carriers and working on troubleshooting on WAN links. Escalating issues at carrier end and driving issues till resolution

Troubleshoot and resolve telco issues resolution to be driven by engineer

Troubleshoot, and escalate production problems affecting network infrastructure

Troubleshooting IPSEC,NAT,PAT,GRE

Required Skills

Good Communication skill required

Advanced understanding in configuring and troubleshooting Routing protocols like RIP, EIGRP, OSPF, ISIS and BGP

Knowledge of QOS and multicasting required

Should have experience in troubleshooting complex network issues

Experience in troubleshooting LAN technologies like VTP , STP

Understanding of Gateway redundancy protocols like HSRP, VRRP, GLBP

Complete Understating of Small scale routers and switches such as 2800 , 2900, 3750 , 3900, ASR, ISR

Should have understanding of GRE, IPsec, site to site VPN, DMVPN

Understanding of VSS.

Understanding and troubleshooting LAN wireless issues, WLC, IOS upgrade on routers and switches

Understanding and troubleshooting MPLS, Frame Relay

Hands on experience on network monitoring tools like ITSM Remedy etc

Hands On Experience In Circuit Testing Required

Should have Hardware knowledge on devices like 7600,6500,Nexus Series, 3750 etc...

Ready to work in 24 7 environment.

Education & Experience

Btech/Mtech qualified (favourable - IT, Computer Science, Electrical Engineering).

CCNA Routing & Switching (mandatory)

4 9 years of experience in a technical network engineering role

  • To ensure that callsor chats are addressed within agreed SLAs (2.) To resolve escalations in a timely manner adhering to the process and quality compliance (3.) To maintain attendance, leave reports , breaks and shift rosters (4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities (5.) To perform adhoc analyses, SIP activities and infrastructure management (6.) To ensure postive customer satisfaction and feedback

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Data Center-Network Data-Network Data

Auto req ID

1394083BR
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