SENIOR SPECIALIST

0-2 years
a month ago 5 Applied
Job Description

Job Description (Posting).

Good working & troubleshooting skills of VMware Horizon View versions. Good working & troubleshooting skills of VMware ESX & ESXi & vSphere versions. Good working & understanding on ITIL Framework. Handon experience or knowledge in ControlUP Good working & troubleshooting skills of VMware Airwatch & Mirage versions. Good understanding and troubleshooting user level issues Good understanding & troubleshooting skills on Windows Server 2008/2012 Administration and troubleshooting Skills (Active Directory, Group Policy and SCCM etc.) Participation on Major/Severity incidents for resolution and perform root cause analysis (RCA) for the Major incidents Excellent Knowledge on x86 Servers with one or more of the following vendors: IBM, Dell Chassis & Rack mount servers, HP Chassis & Rack mount, Cisco UCS, etc. Knowledge & troubleshooting skills on Storage Technologies Experience: RAIDs, Fiber Channel and iSCSI with one of the following vendors: EMC, Netapp, Equal logic, HP EVA/Left hand. l. Incident, Problem and Change Management (Service Now) and SLAs (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B-Tech

Skill (Primary)

Technical Skills-Systems Internal & Storage-Vmware

JOB TYPE

Function

Skills

Incident
Emc
Ibm
VMware Horizon View
Mirage
HP Chassis
Rack mount servers
Equal logic
Left hand
VMware Airwatch
ControlUP
x86 Servers
RAIDs
Rack mount
Dell Chassis

HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com

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