SENIOR SPECIALIST

5-7 years
3 months ago 2 Applied
Job Description

Job Description (Posting).

Network Data L2 Role

Responsibilities & Qualifications
Responsibilities i. Adhering to SLAs
ii. Mentoring / Training Team Members
iii. Handling tickets / requests
iv. Perform root cause analysis
v. Troubleshooting technical issues
vi. Defining processes and ensuring that the processes are adhered to
vii. Oversees and is responsible for successful completion of Installation, configuration and migration
viii. Ensure maximum uptime according to the SLA
ix. Understanding of Multi-geo support environment
x. Responsible for building / maintaining a test environment
xi. Improves and maintains customer and employee satisfaction
xii. Suggests new technologies and design changes
xiii. Monitoring and maintaining SLA requirements by the team members
xiv. Testing / Auditing/processes as required from time to time
xv. Identify Skill gaps and plan for training / knowledge updating
Technology Knowledge i. Router - Cisco, Avaya (Extreme), Juniper
ii. Switch Cisco and Avaya (Extreme), Juniper
iii. WLAN Access Points Cisco and Aruba
iv. Firewalls Cisco, Juniper and Fortinet
v. WLAN Appliance Cisco and Aruba
vi. IPAM Infoblox /others
vii. WAN Optimizer - Riverbed / others
viii. Packet Shaper - Bluecoat
ix. Terminal Server - Ion systems /others
x. Load Balancer - F5
Qualifications
i. 5+ years of hands-on experience and proficiency in managing and maintaining a medium/large environment
ii. Extensive hands-on technical skills to cover installation, configuration, administration and advanced troubleshooting of data networks in large enterprise that includes Wired & Wireless
iii. Excellent communication and conversation skills (Verbal and Written) Perform root cause analysis
iv. Able to handle high pressure
v. Experience on Cisco (Routers/Switches) , Extreme & Juniper products
vi. Experience on Wireless technologies Cisco, Aruba
vii. Experience on Firewall rules & troubleshooting Security incidents across Cisco ASA / Fortinet & Juniper Firewalls
viii. Should have good understanding of SDWAN solutions
ix. Handling troubleshooting calls related with Routing, Switching, Wireless, & VPN
x. Good hands-on experience with OS upgrades of different vendors devices.
xi. Knowledge of load Balancers & Optimizers like Riverbed
xii. Knowledge of DNS, DHCP and IPAM solutions
xiii. Hands on technologies like IP addressing schema, VLSM, DHCP, DNS etc.
xiv. Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
xv. Excellent NOC Troubleshooting, analyzing & managing the critical
xvi. Incidents, Problem tickets with out of the box thought process
xvii. Experience on any cloud technologies or SDN technologies will be an added advantage

Soft Skills
i. Excellent communication and conversation skills (Verbal and Written)
ii. Good documentation skills
iii. Should have excellent customer handling skills
iv. Able to handle high pressure situations
v. High level of acceptance
vi. Can drive HCL s value and its methodology
Certifications
ITIL v3
CCNA /CCNP -R&S or equivalent
Juniper & Avaya Network certifications

(1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases

Qualification

B-Tech

Skill (Primary)

Data Center-Network Data-Network Data


HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit hcltech.com

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