4-6 years
a month ago 6 Applied
Job Description

Job Description (Posting).

Division/Department EUC SBU Location List PRF # Job Title Citrix Level 3 Reports to No of position : Stream : Citrix Type of position: List Title List Level of Citrix Admin List General Description Technical Requirements 6+ Years of Experience in global projects with expertise in following areas: Windows 2000/2003/2008 Servers - commission, recovery, maintenance, troubleshooting of OS and hardware issues, decommission etc. Good working knowledge of Active Directory, DNS, DHCP and WINS Maintenance, troubleshooting and doing RCA of Citrix 4.x and XenApp 5.0, 6.0 servers Migration of applications from legacy Citrix farms to XenApp 5.0, 6.0 servers farm ITIL Processes - Change, Incident and Problem management Servers management using remote tools (ILO/DRAC/OpenManage) MS Patches deployment using WSUS or Bigfix Must have experience in creating and maintaining SOPs to run offshore operations Experience in handling Escalated issues including coordination with multiple teams and vendor Soft Skills - Excellent communication and conversation skills (Verbal and Written) - Good documentation skills - Good working knowledge of MS OFFICE (Including MS Project and Visio) - Should have a great customer handling skills - Able to handle unforeseen situations - High level of acceptance - Can drive HCL s value and its methodology Other Skills / Experience Years of Experience Total : 6+ Years of experience Relavant : Minimum of 4 yrs in Citrix Administration / Support Certification requirements CCA/CCEA/MCSE / MCSA / MCITP/VCP Preferred Reviewed by Title Approved by Title Date Posted Date Hired HCL Confidential (1.) To provide support for on call escalations and doing root cause analysis of given issue (2.) To independently resolve tickets within agreed SLA of ticket volume and time (3.) To adhere to quality standards, regulatory requirements and company policies (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases



Skill (Primary)


HCLTech is a global technology company, home to more than 221,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2023 totaled $12.9 billion. To learn how we can supercharge progress for you, visit

We have been named a Global Top Employer for 2023 and certified as a Top Employer in 25 countries by the Top Employers Institute across three regions, Asia Pacific, North America and Europe, for consistency in people practices across the globe. Of the 25 countries, HCLTech is ranked number one in 18 countries, including India. These accolades demonstrate our commitment to fostering a work environment with an innovative and a progressive work culture. To learn how we can supercharge progress for you, visit

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