About the Company: Our client is a trusted global innovator of IT and business services. They help clients transform through consulting, industry solutions, business process services, digital & IT modernization and managed services. Our client enables them, as well as society, to move confidently into the digital future. We are committed to our clients long-term success and combine global reach with local client attention to serve them in over 50 countries around the globe.
About the Role: Senior ServiceNow Developer - ITSM
Location: Any NTT location
Exp: 8 years (Relevant)
Shift Timings: 4:00 pm to 1:00 am IST
Hybrid/Remote: Hybrid
Start date: Immediate to 15 Days
Mandate Skills:
- ServiceNow HRSD certified
- ServiceNow SPM certified
- ServiceNow Technical Architect
POSITION OVERVIEW: Senior ServiceNow Developer - ITSM
Principal Accountabilities:
- Defines policy & standards Architecture principles, Integration standards, Platform upgrade strategy, performance tuning etc.
- Define technical architecture documentation for implementations, build framework structure / templates for capturing technical information on module implementations.
- Support customer and other vendor team members to assess technical feasibility of the business requirement and implementation of solution.
- Leads any technical issues preventing successful service delivery and communications towards successful resolution.
- Architect, design and deploy solutions using ServiceNow platform.
- Define development best practices, architecture, code review check list, provide technical leadership and mentoring the ServiceNow Team.
- Design solutions for agreed system integration, create and maintain API and data integration processes between ServiceNow and other platforms.
- Consult with Customer and Service Management teams on platform enhancements and improvements including identifying potential opportunities for improvement of the platform.
- Collaborate with ServiceNow Support concerning strategies and technical aspects of platform upgrades, patch installation and hot fixes.
- Implementation of approved apps from ServiceNow application store.
- Technical oversight of activities for vendor resources on as-needed basis for project work/Steady state.
- Validate all Requests for Enhancement (i.e., platform changes) providing technical perspective and recommendations and perform feasibility study where required.
- Set standards for mid server deployment and usage.
- Conducting platform performance audits and remediation activities.
- Analyze requirements and implement solutions to agreed enhancements to the ServiceNow platform per documented requirements and deliverables.
- Develop agreed integrations between the Client ServiceNow system and external systems.
- Responsible for executing patching and upgrades to the ServiceNow Platform.
- Promotion of update sets to relevant instances as per the development standards and as required.
- Act as the Problem Manager for Platform related Problem Records for assigned applications.
- Ensure adherence to quality standards and attainment of project deliverables.
- Some limited travel may be required for workshops.
Required:
- A deep understanding of ServiceNow technology and the portfolio of applications.
- Ability to be self-motivated and to take the lead without needing direction.
- Excellent communication and organizational skills.
Preferred:
- Certifications ITIL Foundation or Master, Lean Sigma or similar process related.
- Experience leading transition or integration projects for ServiceNow implementations.
- Strong understanding of ITIL processes.
- Any background in Service Management or Delivery roles would be a strong plus.
Qualifications:
- ServiceNow Certified Administration certification (CSA)
- Certified Implementation Specialist in ITSM (CIS-ITSM)
- Certified Implementation Specialist in Service Provider (CIS-SP)
- ITIL Foundation certified.
- 8 years experience as a developer / architect in a ServiceNow environment
