We are looking for an experienced Salesforce Admin/Developer with strong expertise across Service Cloud, Lightning Web Components (LWC), automation tools, and core platform capabilities. The ideal candidate is hands-on, solution-driven, and able to independently manage development, configuration, enhancements, and platform optimization.
This is a remote role, working with a global delivery team.
Salesforce Platform Developer II certification is highly preferred.
Key ResponsibilitiesSalesforce Administration- Manage and maintain Salesforce org including users, roles, profiles, permission sets, OWD, and security model.
- Configure objects, fields, record types, page layouts, validation rules, and workflows.
- Create and optimize Flows (record-triggered, screen flows, orchestrations).
- Handle data management activities (Data Loader, Import Wizard, deduplication, backups).
- Manage Service Cloud features: Case Management, Knowledge Base, Entitlements, Omni-Channel, Email-to-Case.
Salesforce Development- Develop Lightning Web Components (LWC) and Aura components when required.
- Write Apex classes, triggers, batch jobs, future methods, queueables, and test classes.
- Build robust integrations using REST/SOAP APIs, Platform Events, and external services.
- Develop reusable components, utilities, and framework-level enhancements.
- Troubleshoot governor limits, performance issues, and complex workflows.
Platform Enhancements & Release Management- Deliver end-to-end enhancements: design development testing deployment.
- Work with Git, DevOps tools, CI/CD pipelines (Copado, Gearset, or equivalent).
- Participate in sprint planning, grooming, and release cycles.
Documentation & Support- Create technical design documents, configuration guides, and deployment instructions.
- Provide L3 support for business users and resolve defects within defined SLAs.
- Collaborate with QA, product owners, and cross-functional teams.
Required Skills & Experience- 5+ years of hands-on Salesforce Admin + Development experience.
- Strong experience with Service Cloud (mandatory).
- Proficiency in LWC, Apex, Flows, and SOQL/SOSL.
- Experience with integrations (REST/SOAP, external systems).
- Solid understanding of Salesforce Security Model & Sharing rules.
- Experience with version control (Git) and DevOps tools.
- Excellent troubleshooting and analytical skills.
- Ability to work independently in a remote, fast-paced environment.
Preferred Qualifications- Salesforce Platform Developer II certification (PDII) strongly preferred.
- Additional certifications like Admin, Advanced Admin, Service Cloud Consultant, Platform App Builder.
- Experience with OmniStudio (nice to have).
- Experience working with global teams and Agile delivery models.
Soft Skills- Strong communication & stakeholder management.
- Proactive problem solver with ownership mindset.
- Ability to translate business requirements into technical solutions
