Location: Hyderabad
Experience: 10+ Years
Key Responsibilities:
- Lead Quality Assurance and Operational Excellence initiatives across business operations.
- Drive Continuous Improvement using Lean Six Sigma, DMAIC, Kaizen, CAPA, and Value Stream Analysis (VSA).
- Implement and govern Quality Management Systems (QMS), including ISO 9001, COPC, and CMMI.
- Manage and mentor Quality Leads, Analysts, and Process Excellence teams.
- Build quality dashboards and insights using Power BI/Tableau, Minitab, and Advanced Excel.
- Conduct governance reviews (WBR/MBR/QBR) with leadership and clients.
- Partner with Operations, HR, Training, Product, and Technology teams to improve business performance.
- Identify automation opportunities and lead process transformation initiatives.
Preferred Qualifications:
- 10+ years of experience in Quality Management/Operational Excellence.
- Lean Six Sigma Green Belt (Mandatory); Black Belt preferred.
- Strong expertise in Process Excellence, BPMN, FMEA, and Quality Frameworks.
- Excellent stakeholder management, communication, and leadership skills.
- Experience in the BPO/Shared Services industry is preferred.
