We are seeking a highly skilled and experienced Senior Project Manager to lead Microsoft-focused projects involving multiple Customer Relationship Management (CRM) platforms. The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.
About the Role
The role involves managing complex, large-scale implementations, integrations, and enhancements of CRM systems across diverse business units.
Responsibilities
- Lead end-to-end project management for CRM implementations, integrations, and upgrades within the Microsoft technology ecosystem.
- Manage multiple CRM platforms simultaneously, ensuring seamless coordination and delivery across cross-functional teams.
- Define project scope, objectives, timelines, and deliverables in alignment with client requirements and business goals.
- Collaborate with business stakeholders, technical architects, and vendors to ensure CRM solutions meet functional and technical needs.
- Monitor and report on project progress, risks, budgets, and resource allocation to ensure successful outcomes.
- Ensure compliance with organizational governance, quality standards, and data security policies.
- Act as the primary point of contact for stakeholders in Japan and global teams, facilitating clear communication and issue resolution.
- Drive continuous improvements, adoption strategies, and best practices in CRM program management.
Qualifications
- Bachelor's or master's degree in computer science, Information Technology, Business Management, or related field.
- 10+ years of overall IT project management experience, with at least 5+ years in CRM projects (preferably Microsoft Dynamics 365 or similar).
Required Skills
- Proven experience managing multi-CRM environments and complex system integrations.
- Strong expertise in Agile, Waterfall, or Hybrid project management methodologies.
- Exceptional stakeholder management, vendor coordination, and cross-cultural communication skills.
- Ability to work onsite in Japan and engage with global teams across different time zones.
- PMP / PRINCE2 / Agile Scrum certification is an advantage.
- Japanese language proficiency is mandatory up to N3 level.
Preferred Skills
Pay range and compensation package
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Equal Opportunity Statement
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