Senior Project Manager

Job Responsibilities

Project Planning & Execution

• Define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Create detailed project plans, including timelines, tasks, and resource requirements.
• Develop and monitor budgets, allocate resources, and track spending approvals.
• Ensure adherence to the project plan while managing adjustments and overseeing daily activities.

Risk & Stakeholder Management

• Identify project risks, develop mitigation strategies and contingency plans, and proactively address challenges.
• Identify project stakeholders, understand their needs, and engage with them to address concerns and manage expectations.
• Act as the central point of contact, ensuring effective communication through regular project meetings.

Process Mapping & Knowledge Transfer

• Conduct process walkthroughs to analyze workflows, create process maps, and produce process documentation for operational clarity.
• Ensure necessary knowledge transfer and process setup during transitions.
• Align new process transitions with internal requirements and controls, including setting up process documentation.
• Develop and maintain standard operating procedures (SOPs) and process maps to support operational efficiency.

Continuous Improvement & Quality Monitoring

• Support the development of training paths, training materials, and optimize technical training.
• Serve as an independent Subject Matter Expert (SME) within the designated area; support junior team members in technical knowledge development.
• Participate in the design and implementation of quality frameworks, ensuring consistent quality data reporting.
• Collaborate with management to establish performance metrics and key quality indicators.
• Monitor quality outputs, drive remediation plans when deviations occur, and enhance process efficiencies.

Automation & Process Optimization

• Participate in or lead process review projects to enhance efficiency and quality.
• Develop automation solutions and collaborate with teams on implementation.
• Support teams in designing and implementing process improvements that drive operational excellence.
• Promote a culture of continuous improvement by identifying opportunities for innovation and efficiency.

Key Skills

• Bachelor s or Master s degree in Business Administration, Operations Management, or a related field.
• Proven experience in transition management, outsourcing, or shared service migrations.
• Strong knowledge of project planning, tracking tools, and methodologies
• Excellent stakeholder management and communication skills, ensuring transparency and confidence in transitions.
• Expertise in process mapping, process documentation, and workflow optimization, especially through process walkthroughs.
• Ability to manage risks, anticipate challenges, and provide strategic solutions.
• Experience in shared services, outsourcing, business process transitions, and global mobility services
• Proficiency in relevant tools such as MS Project, JIRA, Visio, or other transition tracking systems.
• Understanding of Global Mobility Services, including individual tax, immigration or managed services will be an added advantage

Qualifications

• Bachelor s or Master s degree inBusiness Administration, Operations Management, or a related field.
• Around Years of Experience: 18- 20 years of relevant experiences