Job Profile: Senior/Staff Product Manager - Post Order
Location: Gurgaon - Onsite
Experience: 5+ years
About The Team & Role
Nykaa Post Order forms the backbone of our core business and customer experience. The Post Order team is responsible for everything that shapes a customer's experience from the moment an order is placed to the moment it is successfully delivered, returned, refunded, or resolved - driving trust, retention, and operational excellence across Nykaa. At Nykaa we believe that great products are built by small teams that work smart and act fast. As a creative, innovative and highly data oriented product team, we are looking for a Senior Product Manager for our Post Order team who excels in fast-paced organizations , handles ambiguity well and is eager to make a dent in the universe of Nykaa Post Order.
What you will do:
Define the Product Roadmap
- Own and drive the roadmap for a critical area of our Post order vertical
- Define clear success metrics and translate strategy into actionable product requirements.
Champion the Customer
- Serve as the voice of the customer across the org. Deeply understand customers and their pain points and ensure solutions solve real problems.
Be Data-Driven
- Independently analyze data to extract insights that shape prioritization and decision-making
- Conduct market and competitive research to stay ahead of industry trends.
Drive Cross-functional Alignment
- Partner closely with stakeholders across business, design, and engineering
- Lead through influence communicate clearly and crisply to rally teams around the product vision and make tough trade-offs
Execute Relentlessly
- Write PRDs, conduct user acceptance testing, and drive product launches
- Ensure quality and speed by being hands-on at every stage of the product lifecycle
What qualities are we looking for
- Total experience of more than 6+ years
- 4+ years of product management experience in B2C digital products, preferably e-commerce.
- Strong analytical and problem-solving skills, with experience in A/B testing and data-driven decision making.
- Excellent communication and stakeholder management skills ability to align diverse viewpoints and drive towards outcomes
- Customer-obsessed mindset passionate about solving real problems with measurable impact
- Hands-on execution comfortable working closely with engineers and designers
- Must be an innovative, strategic thinker and must be able to work in a fast-paced dynamic environment with changing priorities
- MBA or Master's Degree from a top business school or an engineering degree from a top institution
- Plus: Prior experience in scaling and improving post order experience for customers.
