Senior Process Executive International Voice (Inbound Calls)

Job Title: Senior Process Executive International Voice (Inbound Calls)

Location: Bangalore / Pune

Experience: Minimum 1 Year (International Customer Support Inbound Voice)

Compensation: Up to 5.5 LPA

Employment Type: Full-Time (Work From Office)

Shift: 247 Rotational (US Shift Timings)

Role Overview

We are looking for experienced Customer Support professionals with strong communication skills and hands-on experience in International Voice Inbound calls. The ideal candidate should be flexible to work in US shifts (247) and be open to a Work From Office model.

Key Responsibilities

• Handle inbound international customer calls and resolve queries effectively.
• Deliver excellent customer service (C1 communication level) with professionalism.
• Ensure adherence to quality and compliance guidelines.
• Manage B2B / inbound voice process efficiently with customer-first approach.
• Work in rotational shifts as per business requirements.

Must-Have Skills

• Minimum 1 year of experience in International Voice (Inbound Customer Support).
• Excellent verbal and written communication skills (SVAR C1 / CRT 72%+).
• Ability to handle customers with empathy, patience, and clarity.
• Strong problem-solving and interpersonal skills.
• Full-time 15 years of education with degree certificate & mark sheets.

Preferred Qualifications

• Any Graduate (preferred).
• Experience in B2B / inbound voice customer support.
• Immediate joiners will be given priority.

What We Offer

• Competitive salary Up to 5.5 LPA.
• Opportunity to work with a leading International Customer Support process.
• Growth opportunities in a global environment.
• Transport facilities (as per company policy).

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