Responsibilities
Project coordination of customer New Orders, MAC Orders, Move Orders, Complex Orders and Disconnect Orders, Voice, and data circuits migrations.
. Billing Ticket resolution, Trouble Ticket Resolution, Escalate and Monitor Outages, Project Manage All orders through completion.
. Managing and prioritizing assigned TDM and Ethernet savings projects
. Project coordination of customer moves, adds, change, and disconnect orders
. Manage and resolve fallout in specialty areas such as circuit provisioning and network builds.
. Background in managing and ordering telco products.
. You must be able to review telecom order packages, submit to carrier, then understand, and facilitate project through installation.
. Ensure all documentation and Customer information provided by Sales, Solution Architect, Global Client Services and the Customer is complete.
. Background in managing and ordering legacy telco products including POTS, PBX, DSL, ISDN BRI and PRI, MPLS, SONET, DS1, DS3, Digitally Trunked T1, and Centrex
. Background in managing and ordering SD-WAN, SIP, UCaaS, CCaaS, and other Cloud technologies.
. You must be able to review telecom order packages, submit to carrier, then manage project through installation.
. Implement projects to local and IXC Telcos including AT&T, Verizon, Sprint, Lumen, Windstream, GTT, Orange, China Telecom as well as other global telecommunications companies.
. Ability to understand, analyse and explain Telco USOCs (Universal Service Order Codes) on CSRs
. Build inventory records in our CRM utilizing CSRs.
. Possess a high understanding of Telecom contracts.
. Coordinate CPE (circuit provisioning) delivery and managed services activation (if applicable)
. Supporting Internal and Offshore Provisioning on related orders specific to each project
. Coordinating, implementing, and scheduling interdepartmental activities to ensure on time completion of projects.
Preferred Skills:
Domain- Telecom- Telecom - ALL
