ROLE AND RESPONSIBILITIES

Evaluates and enhances current Operational systems to generate Operational effectiveness

Implements training modules for staff & supervisory levels for employee skill development

Improve the quality and efficiency of the Operations staff and Management team.

Communicate and coordinate operations strategy, structure, and processes downstream

Monitor performance to proactively identify efficiency issues and propose solutions

Review & analyze production reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost efficiency or program improvement

Interview, hire, train, and mentor the operations team. Recruit, onboard, and train high-performing employees to achieve objectives for profitability, and increasing market share

Evaluating team's performances, drafting budgets, generating progress reports, and setting goals

Review work schedules and assign specific duties. Focus on aspects of managing a team

Provide regular performance updates to the senior leadership team

Develop, implement, resource allocation plans

Resolve internal staff conflicts

Capable of resolving escalated issues arising from Operations and requiring coordination with other departments

Successfully relay information about company needs and review operational data to make inferences about the organization's success

Bachelor's degree in business, accounting, or marketing

PREFERRED QUALIFICATIONS AND EDUCATION

MBA, or equivalent Master's degree in business management

EXPERIENCE

6-8 years supervisory experience in operations or related field

Multi-team management experience

Call Center, banking or collection industry background preferred

Preferred 3rd Party or 1st Party Collections experience

REQUIRED SKILLS

Proven success in a managerial role

Strong decision-making ability basis

Ability to motivate and lead employees and hold them accountable

Strong working knowledge of operational procedures

Proven track record as a team leader with an understanding of management practices

Strong business acumen with a broad understanding of fundamental business principles

Analytical problem-solving skills with an impeccable attention to detail

Ability to set overall strategy and drive process improvement

Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure

environment

TECHNICAL SKILLS

Excellent written and spoken English

Proficiency in Microsoft Office (Outlook, Excel, PPT)

Relationship Management

Business communication skills