. Assists, advises and executes network operations (project initiations, system requirements, incident management and cost base management
. operational excellence), solves problems through development of methods and approaches within defined policies
. Drives the delivery of the roadmap to ensure the availability, performance and scalability of the network systems and to support the achievement of the Network Operations strategy
. Works effectively with colleagues across the delivery of preventive maintenance and acceptance tests
. Ensures other activities are conducted according to the highest level of operations standards in line with KPIs, (e.g. making sure planned outages don't exceed the given time limit)
. Contributes to ensuring end to end Customer Service assurance with focus on high availability, minimum restoration times and customer management
. Supports the process of ensuring customer SLA delivery, service vvailability, quality and continuity assurance
. Assists with consolidation of Service Assurance function for IT and Networks, (incidents, problem and change management) for both fixed and mobile
. Supports senior leaders resolve complex or novel network challenges and ensures the team update Customer Care / Account / Service Managers in line with processes
. Maintains solid relations and provides clear vendor and partner management, controls the scope of maintenance contracts and any kind of managed service contracts related to network and operations as well as the associated budget
. Uses best practice knowledge to plan, schedule, implement and test new services, new features and network expansions
. Understands the needs and ensures actions and escalations are routed/highlighted as necessary, (both internally and/or externally), to achieve service restoration in case of faults
. May provide informal guidance to junior staff.
Worried that you don't meet all the desired criteria exactly At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you're excited about this role but your experience doesn't align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
"VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 6 locations: Albania, Egypt, Hungary, India, Romania, and the UK.
Over 26,000 highly skilled individuals are dedicated to being Vodafone Group&#8217;s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Care, Business Intelligence Services, HR, Finance, Supply Chain, HR Operations, and many more."