Senior Manager

5 Applied
Job Description



What We'll Bring:. Defend and Grow Client Revenue on Online and Non-Online revenue. Revenue retention, Cross sell & upsell to existing client portfolio to increase penetration of CIBIL-TransUnion products, including negotiation and all aspects
. Liaison with key decision makers - Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business
. Gather and decipher the clients requirements and suggest how various CIBIL-TransUnion solutions can be implement to enhance and improve the existing processes- and focus not just on product sales but also concept sales.
. Responsible for managing relationships with existing customers.
. Process management at the Contact Center and driving revenue and productivity through third party vendor engagement.
. Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships
. Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels
. Work closely with internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues
. Ensure timely receipt of payments against Bills
What You'll Bring:

  • Defend and Grow Client Revenue on Online and Non-Online revenue. Revenue retention, Cross sell & upsell to existing client portfolio to increase penetration of CIBIL-TransUnion products, including negotiation and all aspects
  • Liaison with key decision makers - Business Managers, Risk Managers, Product Managers etc. in banks and financial institutions to identify new opportunities and grow existing business
  • Gather and decipher the clients requirements and suggest how various CIBIL-TransUnion solutions can be implement to enhance and improve the existing processes- and focus not just on product sales but also concept sales.
  • Responsible for managing relationships with existing customers.
  • Process management at the Contact Center and driving revenue and productivity through third party vendor engagement.
  • Understand and manage engagements to meet client expectations and build, deepen and broaden client relationships
  • Demonstrate excellence in engagement delivery, strategic problem solving, and strong client relations at senior executive levels
  • Work closely with internal teams for resolving client queries to ensure high quality delivery of service and timely resolution of all member issues
  • Ensure timely receipt of payments against Bills

Impact You'll Make:
Customer focus - Believes and executes the Customer First philosophy. A believer in continuous improvement of services, processes and operational efficiency.
Go getter - A believer in continuous improvement of services, processes and operational efficiency. Demonstrates curiosity and critical thinking. Self-motivated, ability to manage day to day activities without supervision
Business Acumen - Passion for achieving targets. Good planning and organizing skills Hard working and having an eye for detail. Lots of energy and passion for achieving targets
Trusted Advisor - Ability to consult with clients across different projects and solutions.
Solutioning approach - Focuses and ensures closure without compromising on quality of the output. Raises / flags issues as necessary and moves forward with a solutioning approach.
TransUnion Job TitleAE II, Account Mgmt - Direct Sales

View TransUnion's Job Applicant Privacy NoticeTransUnion is a global information and insights company that makes trust possible between businesses and consumers, by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data our data fusion methodology that helps us link, match and tap into the awesome combined power of that data and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®-it's our purpose, and what drives us every day.

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