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Senior Manager - Regional Collections Manager, Collection Field South

SBI cards


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10-15 Years
a month ago
141 Viewed
5 Applied

Job Description

Regional Collection Manager


Position ResponsibilitiesPerformance

Responsible for driving the multi due stage portfolio performance, aligned to the operating plan across non metro locations in respective state, through a team of Agency managers and Collection Vendors

Motivation and maintaining minimal attrition for team of Area Collection Managers aligned to respective zone to drive consistancy in performance

Manage Collection efficiencies/ Resolution/ Product of flows/ NCL /Settlement waivers/ Extraction rate and other portfolio health indicators

Formulating collection strategies for the state basis market dynamics, portfolio spread/segmentation and business requirements


Identify upcoming markets in accordance with the Sales growth plan and evaluate setting up/expanding operations basis volumes Raise timely red flags on sourcing quality ensuring portfolio hygiene

Collaborate with State Bank of India branches in respective locations

Identify and develop channel partners to create effective field force as per the required capacity

Reviewing agency payouts, ensuring standardization & productivity within cost budget

To remain abreast with Industry norms & trending. Ensure competitive benchmarking, identifying oppoutunities for simplification and growth

Development and implementation of portfolio treatments to maximize performance on the portfolio

Headcount planning basis productivity metrics in line with the organization's business goals and objectives & allocate accordingly across teams / vendors Evaluate expansion of FTE presence / penetration on new upcoming markets


Responsible for leading team of Agency Managers for effectively driving field collections

Hiring: Ensure head count planning basis portfolio size, upcoming markets and operating plan

Grooming: Mentor, Develop & upskill talent as per process requirements align team members to need based training interventions providing needed exposure to high potential resources for retention and succession planning for self

Create talent pool for effective replacement hiring to manage attrition Succession planning for self and high potential resources

Driving a structured team engagement plan and team bonding activities to ensure ensuring high motivational levels and achievement of team objectives & goals

Regular performance review with Vendors and Area collection managers for all critical metrics to track the portfolio health and performance trends

Communicate targets timely across teams/ vendors

Performance Management: Timely SMART Goal setting with ongoing rigour for achievement of team goals

Timely monthly/quarterly feedback session in addition to MYR/EMS completion for the team


Ensure compliance with business policy, collections procedures and audit requirements

Reinforcing compliance standards with area collection managers and vendors to drive adherence to code of conduct

Monitor compliance and audit requirements at vendor premises during location visit

Measures of Success (Define the Outcomes expected of the role) Resolution & Norm/Roll back %


Cost of Collection

Compliance score

Skills Sets Required - Should possess strong execution skills along with ability to identify root causes of problems generate and evaluate alternative solutions implement problem resolutions quickly and effectively with fact-based decisions

- Strong team management and vendor management skills.

- Forecasting skills

- Good communication and interpersonal skills with evidence of teamwork and collaboration

- Excellent listening, problem solving, analytical skills and Conflict management skills``


SBI Cards & Payment Services Ltd., previously known as SBI Cards & Payment Services Private Limited, is a pure play credit card company and payment solutions provider in India. SBI Card was launched in October 1998 by State Bank of India, India's largest bank, and GE Capital.


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Last Updated: 16-06-2024 07:18:15 PM
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