Senior Manager
Position Title: Senior Manager – Process & Service Excellence
Location:
Noida
Position Summary
As part of global Process and Service Excellence team, execute business process re-engineering projects in Operations/ Corporate Functions domain. Create an impact for the business by enhancing customer centricity, improving efficiency and effectiveness, and optimizing cost within Operations
Job Responsibilities
As Part Of Global Transformation Team
- Own multiple workstreams of business process re-engineering projects - Independently drive discussions with process owners, problem solving meeting with senior operations leaders.
- Conduct current state assessment and design target operating model.
- Identify pain-points/ improvement opportunities in the processes and assess their impact on the business.
- Design solutions corresponding to the pain-points/ challenges and prioritize them as by conducting cost benefit analysis.
- Create business cases supporting the solutions designed for the challenges.
- Create final deliverables for the stakeholders using PowerPoint, Word, Excel
As part of GSS Transformation Practices
- Contribute to practice building activities – conduct knowledge sharing sessions.
- Coach junior members of the team
Education, Technical Skills & Other Critical Requirement
Education
Graduation from a tier 1-2 institute, preferably MBA
Experience
(In Years)
- 8 - 10 years of total work experience with at least 2-4 years of experience in insurance industry/ consulting firms
- Minimum 2 years of experience in innovation, strategy & operations, transformational roles
- Experience of leading junior consultants
- Experience in Digital transformation in Insurance domain to be of added advantage.
Technical Skills
- Life Insurance domain knowledge
- MS Office (MS Word, MS PowerPoint, MS Excel, Visio)
Functional Skills
- Ability to develop presentations that are clear and impactful.
- Strong analytical and critical thinking skills.
- Excellent people skills and ability to work effectively within a team.
- Critical eye to identify areas for improvement in the business.
- Team player with ability to create and deliver high-impact communications to stakeholders (written and oral)
- Ability to facilitate workshops, discussions among multiple stakeholders and obtain alignment on alignment on agenda items.
- Initiative-taking, initiative-taking, ability to work independently with minimal guidance.
- Ability to adapt approach to diverse cultures, communication styles, and working styles
