Role Overview
As the
Senior Manager Digital Transformation (P&C)at EXL, you will lead the end-to-end design and execution of transformation initiatives within Property & Casualty insurance operations. This role demands a strategic thinker and hands-on executor skilled at deploying digital technologies like RPA, AI/GenAI and analytics to drive process efficiency, operational excellence, and value creation.
Key Responsibilities
- Operational Assessment & Strategy
- Conduct deep diagnostics of P&C workflows, systems, and pain points to identify transformation opportunities.
- Co-create transformation roadmaps in alignment with client objectives and EXL's strategic vision.
- Process Redesign & Automation
- Lead process reengineering using frameworks like Lean, Six Sigma, DMAIC, or Kaizen.
- Implement automation solutions (RPA, AI/ML, GenAI) to streamline claims, underwriting, and policy servicing.
- Innovation & Digital Enablement
- Champion digital innovation by leveraging automation platforms, process mining tools, and advanced analytics for intelligent process automation.
- Collaborate with internal product teams to integrate EXL's proprietary digital tools and emerging technologies.
- Data-Driven Insights
- Use analytics and visualization tools (Power BI, Tableau/Qlik) to map customer journeys, identify bottlenecks, and inform decision-making.
- Program & Stakeholder Management
- Oversee cross-functional transformation projects, ensuring they stay on time and budget.
- Drive change management and stakeholder engagement across operations and leadership functions.
- Establish governance models, KPIs, and performance tracking mechanisms to measure transformation impact.
- Thought Leadership
- Stay current with industry trends, best practices, and innovative digital transformation technologies.
Qualifications & Experience
- Education: Bachelor's degree in Business, Engineering, IT, or any related field. Advanced certifications (e.g., Lean Six Sigma Green/Black Belt) are a strong plus.
- Experience:
- Overall experience of 15+ years with 10+ years in business transformation, operations, or consultingpreferably within BPM or insurance environments (P&C domain preferred).
- Skills:
- Strong analytical, problem-solving, and organizational capabilities
- Effective leadership and collaborationmanaging cross-functional teams and fostering a data-driven culture
