Senior Manager

EXL IT service management

Noida, India

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Posted 18 days ago
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Job Description

Develop automation workflows using Microsoft Power Automate and custom apps using Power Apps to digitize and streamline processes.
Create, configure, and deploy Copilot-based AI agents for productivity, insights, and self-service use cases.
Integrate AI models (including Azure OpenAI Service) into enterprise workflows for enhanced decision-making and automation.
Implement intelligent orchestration to connect different workplace systems (e.g., Microsoft 365, ServiceNow, Azure services) for a unified employee experience.
Continuously identify and assess new use cases within our environment, ensuring scalability, security, and value creation.
Leverage APIs, connectors, and automation scripts to integrate workflows across cloud and on-prem platforms.
Create technical documentation, adoption guides, and knowledge articles to drive solution usage.
Support change management efforts to ensure successful adoption of delivered solutions.
Good communication and problem understanding skill.
Candidate should be having knowledge and working experience on listed core technical skillset or technology domains:
Automation & AI:Power Platform (Power Automate, Power Apps), Azure Logic Apps, infrastructure automation (ARM Templates, Terraform), workflow orchestration patternsand Microsoft Copilot agent creation and integrations.
Monitoring:Digital Experience Monitoring tools (e.g., Lakeside SysTrack, Nexthink) for endpoint telemetry and user experience metrics.
AI/Assistive Technologies:Copilot integrations, AI agent enablement (e.g., custom copilots for workplace scenarios), and incorporation of generative AI functionality into productivity workflows.
Scripting and Automation Framework:Python or PowerShell scripting for automation of repetitive tasks and Git/GitHub for source control of automation scripts and workflows.
Observability & Analytics:Microsoft Fabric, Power BI, Azure Monitor, log management, telemetry-driven decision making.
Service Management & Tooling:Understanding on ITSM platforms (e.g., ServiceNow), incident/change/problem management processes.

More Info

Job Type:

Permanent Job

Industry:

ITES /BPO /Call Center

Function:

Automation And Ai

Employment Type:

Full time

About Company

EXL IT service managementJob Source: exlcareers.peoplestrong.com

At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We&#8217;re your business evolution partner&#8212;tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations.

Job ID: 132729635

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