Senior Manager Content ( Training Operation )

4-7 years
2 months ago 2 Applied
Job Description


About Max Life Insurance:

Max Life Insurance Company Limited is a Joint Venture between Max Financial Services Limited and Axis Bank Limited. Max Financial Services Ltd. is a part of the Max Group, an Indian multi business corporation.

Max Life offers comprehensive protection and long-term savings life insurance solutions, through its multichannel distribution including agency and third party distribution partners. Max Life has built its

operations over almost two decades through need-based sales process, a customer-centric approach to engagement and service delivery and trained human capital.

As per public disclosures, during the financial year 2019-20, Max Life achieved gross written premium of Rs. 16,184 crore. As on 31st March 2020, the Company had Rs. 68,471 crore of assets under management (AUM) and a Sum Assured in Force of Rs. 913,660 crore.

For more information, please visit the Company's website at

We Stand for:


A compassionate leader who demonstrates appreciation for diversity in thoughts and approach towards people as well initiatives, eliminates biases to promote meritocracy. A coach who inspires people to excel and sets a culture of high performance.


A boundary-less leader who is capable of identifying & leveraging expertise of team members for superlative outcomes, thus, delivers to the organization's ask. A leader who addresses challenges with a solution oriented approach to create win-win partnerships within & outside teams through inspired cooperation and teamwork.

Customer Obession

A leader who embodies Customer and keeps him at the core of all deliverables. Proactively anticipate customer needs and implement strategies to provide best in class customer experience.

Growth Mindset

An ambitious leader who can sponsor game changing ideas and rally the team to turn them into a reality. A leader who challenges the status quo, takes bold & creative actions to manage complex issues & achieve high impact goals by pushing self and others and raise the bar on performance.

People Leadership

A people's leader who inspires their teams to stretch themselves and achieve their true potential. A leader who create leaders by coaching, empowering & motivating them to deliver superior business outcomes.

Max Life Insurance is an Equal Opportunity Employer and promotes inclusion and diversity.

Job Description


Manager_Sr. Manager - Learning & Development - FLG Training Operations



FLG Training Operations


Quality & Service Excellence

Reporting to

AVP - Training Operations





Team size (D/I)


  1. Create and manage the entire content, roll out and ongoing monitoring of new and existing training content for FLG Training Operations Team.
  • Partnering with Business seniors to seek their inputs and customize content and interventions accordingly
  • Design and develop course content
  • Manage our LMS/SAP and create reporting mechanisms
  • Design infographics and videos as and when necessary & requested for
  • Be proactive and suggest new learning materials
  • Research on industry-related topics
  • Establish a clear workflow to support and manage content development
  • Create e-learning and mobile learning course (nugget size learning) for All Department materials from own Sources or create the content.
  • Designing and imparting various behavioral training interventions for all levels of the employee of the organization.

Measures of Success

  • Take up rate of LMS Courses on SAP
  • Quarterly Content Creation for course line-up
  • Feedback from stakeholders

Key Relationships (Internal /External)

  • With Larger QISE Team
  • FLG Training Team (Both HO & Field)
  • Key Stakeholders @ FLG

Key competencies/skills required

  1. Proficiency in content creation tools (vyond, Articulate 360, Powerpoint, etc
  2. Principles of Instructional design, Storyboarding
  3. Interpersonal relations

Desired qualification and experience

  • Bachelor's degree in English, Communications, Education, or a related field
  • 4-7 years of experience with LMS & SAP platforms
  • Must have created contents, e-learning courses & integrated into Org. LMS
  • Fluency in written and oral English
  • Must have worked in BFSI / NBFC sectors s she/ he will be needed to source and write and form modules. which means should know about capital markets/finance world etc.
  • Expertise in software like PPT. Articulate360 and using online platform like VYOND for creating video based learnings

Org Chart

Max Group is an Indian conglomerate headquartered in New Delhi, India, operating in the fields of life insurance, healthcare, hospitality, real estate and independent senior living. It was founded in 1985 by Analjit Singh

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