Senior Key Account Manager
Location: Bangalore | Industry: Staffing & Recruitment (Tech Talent Solutions)
Experience: 46 years
About Recro
Recro is a developer-focused platform that seamlessly connects top tech talent with fast-growing startups. We empower developers to accelerate their careers by providing them with meaningful, high-impact opportunities aligned with their skills and aspirations. With a flexible work environment and strong employee wellbeing policies, Recro is the place to grow and thrive.
About the Role
As a Senior Key Account Manager, you will play a strategic role in driving client success, account expansion, and business growth. You'll be responsible for nurturing high-value client relationships, identifying new opportunities, and ensuring seamless collaboration between internal and external stakeholders. The ideal candidate is proactive, analytical, and passionate about delivering exceptional client experiences in a fast-paced, data-driven environment.
Roles & Responsibilities
- Build, manage, and grow long-term relationships with key clients to ensure retention, satisfaction, and account expansion.
- Serve as the primary point of contact for senior client stakeholders and internal teams.
- Identify and capitalize on upselling, cross-selling, and client expansion opportunities.
- Drive strategic account planning, forecasting, and performance tracking to achieve revenue goals.
- Collaborate with delivery, recruitment, demand generation, and finance teams to ensure client success.
- Anticipate client needs, resolve escalations efficiently, and maintain high service standards.
- Contribute to business growth by identifying and converting prospective accounts.
- Present regular account performance reviews and strategic insights to management.
- Negotiate contracts, renewals, and pricing structures aligned with company goals.
Requirements
- 46 years of experience in Key Account Management, Client Success, or Business Development roles (preferably in the IT Staffing / Recruitment industry).
- Proven track record of achieving revenue, retention, and account expansion targets.
- Strong stakeholder management and negotiation skills.
- Excellent communication and presentation abilities.
- Proficiency in CRM tools and Microsoft Office Suite.
- Highly analytical, data-driven, and outcome-focused.
- Flexible to work across different time zones/geographies.
Why Join Recro
- Opportunity to work with top-tier clients in the tech ecosystem.
- Collaborative and growth-oriented culture.
- Remote flexibility with a Bangalore base.
- Progressive people policies and strong focus on career development.
