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Senior IT Support Engineer

Clinisys Group

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0-3 Years
3 months ago
203 Viewed
59 Applied

Job Description

Technical Support: Provide expert-level technical support to end-users, troubleshoot hardware and software issues, and resolve complex technical problems efficiently in line with Clinisys policies and procedures. You will act as an escalatory for any IT requests from L1 and will be the point of contact for any P1 incidents that may arise within the business, acting as the liaison between the stakeholders.

User Training: Conduct user onboarding sessions and create documentation to empower end-users with the knowledge and skills necessary to utilize IT resources effectively.

Mentoring: Assisting the L1 s with training, visibility, understanding of processes and systems we support to better enhance their development

Software Deployment: Collaborate with the corporate apps team to deploy, configure, and update software applications via Tanium and Intune.

Project Management: Effectively carry out IT support projects-based activities at all Clinisys offices, as and when required, completing project tasks as set out by the Lead support engineer and/ or IT service delivery manager.

Monitoring and Reporting: Monitor system performance and generate reports to identify potential issues, ensuring proactive maintenance and improvements.

Hardware Procurement: Assist in the procurement of IT hardware and software, evaluating vendors and recommending cost-effective solutions.

Vendor Management: Liaise with third-party vendors and service providers to coordinate support and maintenance activities as needed.

Remote Support: Provide remote support for employees working off-site or in different locations.

Documentation: Maintain up-to-date documentation of IT systems, procedures, and configurations.

Knowledge, Skills, Abilities:

  • Ability to efficiently handle multiple requests through the IT Help desk system.
  • Strong motivational skills can deliver tasks in difficult circumstances. decision making, problem solving and troubleshooting skills.
  • Excellent verbal and written communication skills; including communicating with technical and non-technical internal clients and staff at all organisational levels.
  • Excellent levels of customer service skills.
  • Excellent levels of commitment and ability to act when necessary.
  • Adaptability / flexible to changing demands with the a bility and willingness to work independently. Ability to implement and manage change.
  • Strong organisational skills to manage and support internal project work.
  • Understanding of the ITIL framework would be welcomed.

Education and Experience:

  • Bachelor s Degree in a field of relevance.
  • Microsoft Certified Professional or Microsoft Certified Software Engineer qualifications (or equivalent) or efforts towards such qualifications are desirable.
  • Three years plus experience within an IT or software providers organisation.
  • Excellent understanding of troubleshooting Microsoft Office 365
  • Excellent understanding of troubleshooting MS Windows Server
  • Excellent understanding of troubleshooting Microsoft Windows OS
  • Excellent understanding and working knowledge of Microsoft 365 Admin Centre
  • Good understanding and working knowledge of Windows Intune
  • Good understanding and working knowledge of VMware
  • Any equivalent combination of education and/or experience providing the knowledge/skills/abilities listed above may be substituted.
Qualifications Skills
  • Bachelors or better.
  • 5-9 years: 5-9 years You are using an unsupported browser.
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