Senior Manager -Implementation
Key Responsibilities:
- Perform process requirements and analysis workshops with clients to define business, process, functional requirements, and data element requirements.
- Manage project scope and perform client engagement activities.
- Consult and provide guidance on the best processes, project scheduling, and resource availability for successful implementations.
- Manage project schedules & deadlines, define statements of work, manage change control, and handle change requests.
- Provide functional training to clients for facilitating ERP usage.
- Troubleshoot software and implementation issues, provide workarounds, and offer functional implementation guidance.
- Team management
- Perform data mapping and validation activities to support system configuration and data migration.
- Conduct prototype development for client-specific use case scenarios.
- Efficiently handle and resolve client queries, offering functional guidance and practical workarounds when needed.
- Troubleshoot ERP issues during and post-implementation, ensuring minimal disruption to client operations.
Education & Experience:
- Possess 7+ years of extensive experience in executing implementation processes.
- Demonstrate proficiency in both technical and functional aspects.
- Background in roles like Implementation Engineer within enterprise software domains.
- EdTech & ERP Implementation experience will be an added advantage.
Skills :
- Hands-on expertise in IT platforms.
- Strong aptitude for collaborating across teams, groups, and organizations, with a keen ability to anticipate and analyze situations.
- Exceptional communication skills to effectively convey ideas and information.
- Proven experience in client interaction and conducting training sessions.
- Proficient in MS Excel with a solid command of its functionalities.
- Willingness and flexibility for travel as required.
- Strong grasp of business processes with the ability to map them effectively to ERP functionalities.
- Excellent communication, presentation, and stakeholder management skills
- Strong analytical thinking and problem-solving abilities
- Proficiency preferred in project management and documentation tools like MS Projects, Jira
