Senior Human Resource Manager

HR Functions in the Hospitality Industry

1. Recruitment & Staffing

• Workforce planning (front office, F&B, housekeeping, kitchen, etc.)
• Talent sourcing, interviewing, onboarding
• Managing seasonal or casual workforce

2. Training & Development

• Induction and orientation
• Soft skills and grooming training
• Product knowledge and service standards
• Leadership and supervisory training

3. Performance Management

• Implementing appraisal systems
• Monitoring departmental KPIs (e.g. guest satisfaction, service efficiency)
• Identifying top performers for rewards or promotions

4. Compensation & Benefits

• Payroll and attendance management
• Incentive programs (service charge distribution, upselling bonuses)
• Leave and statutory compliance (PF, ESI, gratuity, etc.)

5. Employee Relations

• Handling grievances and disciplinary actions
• Maintaining positive staff culture and engagement
• Conducting town halls and recognition programs

6. Compliance & HR Policies

• Adhering to labour laws and local hospitality norms
• Managing contracts, audits, and inspections
• Updating HR manual and employee handbooks

7. Health, Safety & Welfare

• Ensuring safe working conditions (especially kitchens, housekeeping)
• Medical checks and hygiene standards
• Work-life balance and stress management programs